What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Artyom C.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2024
Great product, price can go high in big orgs.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Well the features that zoom has I believe work much better to the competitors teams etc, particularly liked the transcriber from zoom was always very accurate. Also having for example the chat was much better in zoom compared to teams.
What is your favorite aspect of this product?
The ease of use of the product was key, conferencing on zoom compared to teams or other products resulted in a much easier implementation and fix when something didn’t work.
What do you dislike most about this product?
Probably the cost of it, no on a serious note, it was hard to find what really I disliked. The majority of features work well, I think maybe their API seemed a bit complicated when I had a quick glance.
What recommendations would you give to someone considering this product?
It’s a great product, if you do not have the full suite with the other bohemoths it’s a really good alternative in my opinion as it works great with slack and all other tools too.
Pros
- Reliable
- Caring
- Saves Time
- Respectful
Cons
- Slower Product Innovation
- Less Performance Enhancing
Komal K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Fantastic platform to do meetings easily.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is better than others because it user interface is good and it's helpful unique features help in meeting.
What is your favorite aspect of this product?
Zoom made fast meetings from anywhere, easy connection, fast screen sharing and nice video quality.
What do you dislike most about this product?
Zoom is perfect for me, no dislike in my opinion.
What recommendations would you give to someone considering this product?
I recommend zoom for anyone to do meetings easily with Fantastic features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Victorious S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Easy to use, everyone knows how to use it
Likeliness to Recommend
What differentiates Zoom from other similar products?
Name brand recognition
What is your favorite aspect of this product?
That it's easy for most people to use
What do you dislike most about this product?
Not secure, have heard bad things about the business climate.
What recommendations would you give to someone considering this product?
Try another product first if possible.
