What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Scott R.
- Role: Consultant
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2021
Easy to use and quick to show value
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's literally the exact same as virtually every other conference call software, however it it easy to use and has a lightweight desktop application.
What is your favorite aspect of this product?
How quickly it is to start a call, ad-hoc or scheduled.
What do you dislike most about this product?
Seems like there are constant updates required.
What recommendations would you give to someone considering this product?
Give it a try, it's easy for all users.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Commodity Features
Dev M.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2021
"Zoom is the best"
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is the best when end-user is scheduling virtual meetings and it is particularly important as end-user can navigate their educational or professional lives during COVID-19 pandemic. End-user can able to change their background or use filters. End-user can split their screen for presentation. It also contains a great feature in chat of thumbs-up and thumbs-down emojis which shows understanding concept or not. End-user can also mute and hide their video whenever they want.
What is your favorite aspect of this product?
Zoom is one of the best application to communicate with friends, families and mates. It is very safe and secure to communicate with others. Meetings are protected with the password so no one can enter without password in Meetings. It is also easy to control the participant interactions. End-user can hold 40 minutes long meetings without any charges. If any end-user has not signed up still end-user can join conference call as only link ,meeting ID and password is needed.
What do you dislike most about this product?
Firstly, Zoom meetings are not end to end encrypted. The other dislike is that if it get stuck due to internet connectivity, it does not start when the connection come back. Mostly end-user has to rejoin in such cases
What recommendations would you give to someone considering this product?
I would recommend because it is easy program to use to communicate or meet virtually with the family, friends and mates. Zoom has almost no lags which make it even better. End-user can record their meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Freddie G.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2021
Make your conferences without any problem
Likeliness to Recommend
What differentiates Zoom from other similar products?
Due to the pandemic, communication was a bit difficult, but thanks to Zoom I have been able to create better communication and keep things in order regarding work and projects, Zoom allows me to videoconference and send messages, from anywhere.
What is your favorite aspect of this product?
Zoom is very easy to use software and it allows me to communicate with my employees or work team from anywhere, since you can work remotely. Screen sharing is a function that I use very often, its interface is very intuitive and you can customize it to your liking. With zoom I have been able to put aside the use of emails, and that also has chat so I can decide whether to communicate through chat or video calls. Zoom allows you to connect via Android device or laptop.
What do you dislike most about this product?
Nothing that I can dislike about this software, because all its tools work excellently, and help you to have a better communication continuously, it is very easy to use so you will not have any difficulty doing it.
What recommendations would you give to someone considering this product?
If you are looking for something easy and simple, I recommend Zoom because it is a software with a very intuitive and easy-to-use interface, you don't get lost when using it.
Pros
- Unique Features
- Efficient Service
- Inspires Innovation
- Fair
