What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Shrinivas K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Multi room interaction
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom offers to users a chance of connecting users from multiple meeting rooms from the same or different organisation into a single virtual meeting
What is your favorite aspect of this product?
It is available on most popular platforms, desktop and mobile. It's pricing makes it more affordable for small scale organisation that other web conferencing applications
What do you dislike most about this product?
Bug fixes take quite a time and updates don't introduce any major changes
What recommendations would you give to someone considering this product?
A web conferencing tool which has all the required features and suitable for all team sizes and organisations
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Liam F.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2021
Quality and ease in conferences.
Likeliness to Recommend
What differentiates Zoom from other similar products?
In summary, a significant difference that we can find between Zoom and Bluejeans is that Zoom has a particularity in terms of virtual classes with its account option for schools while Bluejeans does not have this option.
What is your favorite aspect of this product?
In summary I can state that my favorite aspect is that through Zoom I can make a direct connection with my colleagues in a virtual way, offering me great quality in audio and video, however its ease of use makes it the most accessible and preferred by our company .
What do you dislike most about this product?
In my opinion I express that I do not like Zoom, the image and audio are locked in the middle of videoconferences and at times the connection is lost because it is a very heavy program and thus deserves a large bandwidth to be able to use it without inconvenience.
What recommendations would you give to someone considering this product?
IN summary, when using Zoom I recommend having an excellent internet connection since only then will you be able to fully enjoy the software without cuts or image or audio delays.
Pros
- Enables Productivity
- Effective Service
- Altruistic
- Over Delivered
Johnson C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
" Zoom Software Is For All "
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom software has most powerful and advanced Features to host online webnars meeting. It offers most clear, audible and incredible video and audio conferences. Involves all intended participants.
What is your favorite aspect of this product?
Ability to connect fast and being clear. Its flexibility to various devices makes it more impressive. Sharing files and recordings.
What do you dislike most about this product?
I love all it has.
What recommendations would you give to someone considering this product?
I recommend Zoom software to all considering it.
Pros
- Generous Negotitation
- Transparent
- Friendly Negotiation
- Helps Innovate
