What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Pavan G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Fantastic product with user friendly features
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom have sharing feature with access controls of shared computer. Also, can add many users in call.
What is your favorite aspect of this product?
Share screen with access controls of shared computer's mouse and keyboard with one click.
What do you dislike most about this product?
All features are good in this zoom software except one thing is, this software is not working proper with low internet (4 mbps) speed.
What recommendations would you give to someone considering this product?
If you are doing daily meeting over video call, daily sharing is required, need to access controls of other shared screens then this zoom software is good recommendation to use as it is lite weight and have user friendly features and layout.
Pros
- Effective Service
- Security Protects
- Reliable
- Performance Enhancing
sierra f.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted May 2021
It's a beast and superb with video conferencing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Outstanding to plan and hold.video meetings. Clear and very quality with conference calls. Faster to share screen and make presentations easy.
What is your favorite aspect of this product?
Very superb with organising and holding online meetings. Share files and documents very fast. Easy to connect. Reliable with screen share.
What do you dislike most about this product?
Very convenient for video conferencing and no challenges at all.
What recommendations would you give to someone considering this product?
Yes it's lovely software with screen share for presentations. Super efficient with sharing files and documents. Mobile support is great and easy to install.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joe T.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2021
Web conferencing at top notch with Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has more robust features than the previous software that i was using. It allows me to call via video calls for free.
What is your favorite aspect of this product?
Mobility support is the best thing that I like about Zoom Meetings and Chat software. Ease of implementing and using Zoom is a great aspect.
What do you dislike most about this product?
Zoom disconnect video calls after consecutive 40 minutes on the same free video conferencing.
What recommendations would you give to someone considering this product?
Zoom doesn't require IT skills to use it, thus I would recommend prospects to ignore third-party developers intervention.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
