What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Tan L.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
zoom is excellent product
Likeliness to Recommend
What differentiates Zoom from other similar products?
First of all, Zoom's reputation is one of the most recognized video conferencing platforms in the world, then we have the cost in which Zoom is considered one of the most economical software on the market today and these are the most relevant features that differentiate Zoom from other software
What is your favorite aspect of this product?
Its dual screen support capability that allows you to view both the panelists' screen and the presentation screen along with its crisp image quality and HD audio with dynamic voice stopping are my favorite aspects of using Zoom as a video conferencing platform
What do you dislike most about this product?
What I dislike most about this product are its corporate licenses which are somewhat limited especially for countries like the US and the UK and they need to improve the quality of their security systems
What recommendations would you give to someone considering this product?
It is a video conferencing platform with a guaranteed quality and with a very affordable cost for this reason I recommend Zoom for small businesses and for education because you can develop showrooms with a large number of people
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Catherine B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
The best way to make video conferencing smoother
Likeliness to Recommend
What differentiates Zoom from other similar products?
Its meetings are easy to configure and provide many options to configure security options, I have improved communication with all clients and colleagues, it also allows us to share presentations, videos and photos with anyone in the meeting, it is reliable and easy to use. use even for external people who have not used Zoom before, you can also configure the access code to not allow any unknown participant to access the meeting, the use of this tool does not require any special training, so it is easy to use.
What is your favorite aspect of this product?
I like the fact that you can deactivate your video and mute your audio whenever you want, I also especially like the screen sharing function, I also like how it is so well done that you cannot get lost and you can always transmit the message or ask the questions you want, host control can be transferred to anyone else on the call on the go, I also love the ease of clicking a link and being instantly connected to my meeting, I also like being able to see everyone on my call with ease, I also enjoy Zoom's friendly user interface.
What do you dislike most about this product?
The only problem that I have had with this platform is that sometimes it is difficult to share the correct link that does not require an access code, it is the only drawback that this platform has presented me so far.
What recommendations would you give to someone considering this product?
It is very easy and fast to access the zoom application if you are virtually in a short time, I highly recommend using the application, you can easily share your screen without any delay on the network, it is one of the best I have used.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Effective Service
Kenil G.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted May 2021
A Video conferencing app with remote access
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom had the feature of remote access during the meeting it is an awesome feature. Limitation needs to remove for the people to join the meeting.
What is your favorite aspect of this product?
It can be run on the low internet also. The screen sharing feature is awesome with the audio. Record feature for the host. The host can give the host control to others. The waiting room feature is good. One-click mutes and unmute for all the attendees.
What do you dislike most about this product?
It has a limitation of 40 minutes for the meeting after that. Need application for joining in the meeting.
What recommendations would you give to someone considering this product?
I would like to recommend for use it for the organization and it has many features for the host and also for the user. Recording meetings can be useful for future reference.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Client Friendly Policies