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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Tan L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

zoom is excellent product

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

First of all, Zoom's reputation is one of the most recognized video conferencing platforms in the world, then we have the cost in which Zoom is considered one of the most economical software on the market today and these are the most relevant features that differentiate Zoom from other software

What is your favorite aspect of this product?

Its dual screen support capability that allows you to view both the panelists' screen and the presentation screen along with its crisp image quality and HD audio with dynamic voice stopping are my favorite aspects of using Zoom as a video conferencing platform

What do you dislike most about this product?

What I dislike most about this product are its corporate licenses which are somewhat limited especially for countries like the US and the UK and they need to improve the quality of their security systems

What recommendations would you give to someone considering this product?

It is a video conferencing platform with a guaranteed quality and with a very affordable cost for this reason I recommend Zoom for small businesses and for education because you can develop showrooms with a large number of people

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Catherine B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

The best way to make video conferencing smoother

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Its meetings are easy to configure and provide many options to configure security options, I have improved communication with all clients and colleagues, it also allows us to share presentations, videos and photos with anyone in the meeting, it is reliable and easy to use. use even for external people who have not used Zoom before, you can also configure the access code to not allow any unknown participant to access the meeting, the use of this tool does not require any special training, so it is easy to use.

What is your favorite aspect of this product?

I like the fact that you can deactivate your video and mute your audio whenever you want, I also especially like the screen sharing function, I also like how it is so well done that you cannot get lost and you can always transmit the message or ask the questions you want, host control can be transferred to anyone else on the call on the go, I also love the ease of clicking a link and being instantly connected to my meeting, I also like being able to see everyone on my call with ease, I also enjoy Zoom's friendly user interface.

What do you dislike most about this product?

The only problem that I have had with this platform is that sometimes it is difficult to share the correct link that does not require an access code, it is the only drawback that this platform has presented me so far.

What recommendations would you give to someone considering this product?

It is very easy and fast to access the zoom application if you are virtually in a short time, I highly recommend using the application, you can easily share your screen without any delay on the network, it is one of the best I have used.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Kenil G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

A Video conferencing app with remote access

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom had the feature of remote access during the meeting it is an awesome feature. Limitation needs to remove for the people to join the meeting.

What is your favorite aspect of this product?

It can be run on the low internet also. The screen sharing feature is awesome with the audio. Record feature for the host. The host can give the host control to others. The waiting room feature is good. One-click mutes and unmute for all the attendees.

What do you dislike most about this product?

It has a limitation of 40 minutes for the meeting after that. Need application for joining in the meeting.

What recommendations would you give to someone considering this product?

I would like to recommend for use it for the organization and it has many features for the host and also for the user. Recording meetings can be useful for future reference.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Client Friendly Policies

Most Popular Zoom Comparisons

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