What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jash G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
EASY TO USE SOFTWARE FOR MEETING
Likeliness to Recommend
What differentiates Zoom from other similar products?
Like in zoom we can get the long frame of 60 participants this thing differentiates from the other products.
What is your favorite aspect of this product?
My favorite aspect is that in zoom we can connect the 500 participants while in other we cannot.
What do you dislike most about this product?
My Dislike about this product is: 1. Recording of meeting conversion takes long time. 2. Recoding takes space in PC .
What recommendations would you give to someone considering this product?
Recommendations are like 1. Save the recoding meeting direct to any of the cloud service, so that we can save the time of clients & share the video through one link. 2. Please add the meeting recoding also in mobile app.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Haradhan D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Zoom is best and great video conferencing system
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom providing multiple extra features specially for video conference because it's specially made for video conference. Also zoom really easy to use syatem comes with user friendy interface. Zoom comes with really cool and strong cloud system and video quality is next level . We can use it for online class ,Webinar ,meeting purpose without any problem and it's much more affordable than others.
What is your favorite aspect of this product?
Screen sharing and realtime recording fetures really working great also it's work much more faster then others . We can easily use it on every type of network . Also used on slow internet connection it's working very well. It's never lag it's one of the best thing of zoom. Also use zoom application on mobile it's working really great and providing smooth experience and voice and sound clarity super. Mobile application is lag free it's one of the great thing for us.
What do you dislike most about this product?
I cannot dislike anything about zoom because it's satisfied me verry well. Also it's one of the top class system i use . One small issue is sometimes fetching during drop off when any one disconnected and when rejoin host not able to notice that participant is rejoint.
What recommendations would you give to someone considering this product?
As a Zoom user i am very satisfied with this particular video conference software. Because it's best player of this segment as per me so i always recommended all just one time use zoom and you can feel how much powerful it is. I always recommend my colleague and friend also they are happy with zoom.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Mario J.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted May 2021
Video conferencing tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Now communications are easy and simple, being able to share screen and documents is something that zoom allows you to do. I have been able to create live and private chat, with your work team you can hold discussions and forums, it has user management, content, documents, files, etc., you can record screen and record video calls.
What is your favorite aspect of this product?
Zoom is a communication software that allows you to make your calls and conferences with more than ninety people at the same time and see face to face with up to 15 people, the video and audio quality is excellent, it is one of the tools with the best quality is Zoom, has tools such as sending messages, privately or in a group chat. Another of its characteristics is that you can record video calls and record screen, it has a great integration of third parties, whiteboard and event scheduling.
What do you dislike most about this product?
It is impossible for me to dislike something because it is a software that works quite well and is extremely easy to use, you do not need higher education so that you can use it, it is used to use it both personally and to talk with your friends and family and to use it for your work, conferences and video calls with your employees.
What recommendations would you give to someone considering this product?
Zoom is great for personal use, it is perfectly suited to every occasion, it is easy to use and the quality is excellent.
Pros
- Trustworthy
- Unique Features
- Caring
- Client Friendly Policies