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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Jash G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

EASY TO USE SOFTWARE FOR MEETING

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Like in zoom we can get the long frame of 60 participants this thing differentiates from the other products.

What is your favorite aspect of this product?

My favorite aspect is that in zoom we can connect the 500 participants while in other we cannot.

What do you dislike most about this product?

My Dislike about this product is: 1. Recording of meeting conversion takes long time. 2. Recoding takes space in PC .

What recommendations would you give to someone considering this product?

Recommendations are like 1. Save the recoding meeting direct to any of the cloud service, so that we can save the time of clients & share the video through one link. 2. Please add the meeting recoding also in mobile app.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Haradhan D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2021

Zoom is best and great video conferencing system

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom providing multiple extra features specially for video conference because it's specially made for video conference. Also zoom really easy to use syatem comes with user friendy interface. Zoom comes with really cool and strong cloud system and video quality is next level . We can use it for online class ,Webinar ,meeting purpose without any problem and it's much more affordable than others.

What is your favorite aspect of this product?

Screen sharing and realtime recording fetures really working great also it's work much more faster then others . We can easily use it on every type of network . Also used on slow internet connection it's working very well. It's never lag it's one of the best thing of zoom. Also use zoom application on mobile it's working really great and providing smooth experience and voice and sound clarity super. Mobile application is lag free it's one of the great thing for us.

What do you dislike most about this product?

I cannot dislike anything about zoom because it's satisfied me verry well. Also it's one of the top class system i use . One small issue is sometimes fetching during drop off when any one disconnected and when rejoin host not able to notice that participant is rejoint.

What recommendations would you give to someone considering this product?

As a Zoom user i am very satisfied with this particular video conference software. Because it's best player of this segment as per me so i always recommended all just one time use zoom and you can feel how much powerful it is. I always recommend my colleague and friend also they are happy with zoom.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mario J.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Video conferencing tool

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Now communications are easy and simple, being able to share screen and documents is something that zoom allows you to do. I have been able to create live and private chat, with your work team you can hold discussions and forums, it has user management, content, documents, files, etc., you can record screen and record video calls.

What is your favorite aspect of this product?

Zoom is a communication software that allows you to make your calls and conferences with more than ninety people at the same time and see face to face with up to 15 people, the video and audio quality is excellent, it is one of the tools with the best quality is Zoom, has tools such as sending messages, privately or in a group chat. Another of its characteristics is that you can record video calls and record screen, it has a great integration of third parties, whiteboard and event scheduling.

What do you dislike most about this product?

It is impossible for me to dislike something because it is a software that works quite well and is extremely easy to use, you do not need higher education so that you can use it, it is used to use it both personally and to talk with your friends and family and to use it for your work, conferences and video calls with your employees.

What recommendations would you give to someone considering this product?

Zoom is great for personal use, it is perfectly suited to every occasion, it is easy to use and the quality is excellent.

Pros

  • Trustworthy
  • Unique Features
  • Caring
  • Client Friendly Policies

Most Popular Zoom Comparisons

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