What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ani K.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted May 2021
Super Simple! Straight to the point!
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has one main function with a help of breadth of features. It's not complex, anyone is able to use it.
What is your favorite aspect of this product?
You can choose who you want to look at and in what order. Anyone can participate in projects since zoom allows everyone to draw and write on the screen. I also like that a group can be divided in sub-groups with the help of rooms.
What do you dislike most about this product?
Visual of messaging. Also sometimes I don't even realize if someone texted me, either because I don't receive it right away or because the message button is not noticeable.
What recommendations would you give to someone considering this product?
Make sure to always look at the camera and microphone button.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
vaishnavi t.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted May 2021
Easy to use a good software for sustained meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
The UI /UX of this app is best and it's easy to use so everyone should take benefit of this software .
What is your favorite aspect of this product?
video conferences and audio conferences qualities are spectacular of this software.
What do you dislike most about this product?
difficulty in spurring a natural discussions. The technology of this software is inadequate.
What recommendations would you give to someone considering this product?
I would recommend someone for this product cause it's extremely very easy to use there's nothing complex in using it .
Pros
- Continually Improving Product
- Reliable
- Caring
- Acts with Integrity
Cons
- Less Effective Service
- Security Frustrates
- Less Performance Enhancing
Jay M.
- Role: Student Academic
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Best video conferencing tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has some more feature as compare to other similar type of products like - we can access the screen of participants - QnA session can be created in zoom - Personal chat options also there - Waiting room feature
What is your favorite aspect of this product?
Meeting record option is very useful. Host can control whole meeting, like mute, unmute, remove. Zoom mobile app is also very useful.
What do you dislike most about this product?
There is meeting duration limitation in free version is too less (40 minutes only)
What recommendations would you give to someone considering this product?
If you want to connect with your pees or want to give presentation than it is the perfect tool to use. There is more advance feature is also there you can easily pass your thoughts to other.
Pros
- Client Friendly Policies
- Generous Negotitation
- Security Protects
- Helps Innovate
