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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Rabih H.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Very useful

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Easy to use and gives you full control of your virtual meeting

What is your favorite aspect of this product?

when using zoom, its like you are meeting in person and have the capability to share your screen and proceed with the meeting as if you are sitting together

What do you dislike most about this product?

The price is a bit high

What recommendations would you give to someone considering this product?

The solution itself is very useful but you can start without paying for a license and upgrade according to your needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Kaylany B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Save conferences or conversations Online.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom provides meaningful qualities such as: private and group chats, a tool that allows participants to raise their hands so as not to interrupt the speaker, meeting rooms for smaller group discussions, and a whiteboard for brainstorming and sketching ideas.

What is your favorite aspect of this product?

I like Zoom is wonderful to be in contact through the Web, its fundamental aspects include: flexible to handle it on mobile devices and computers, manageable for videoconferences with up to 1000 participants approximately, useful and effective for chat meetings, calls and video calls for chat any situation, for the use or management of convenient and appropriate shared screen in presentations and lectures, it allows making audio calls and recording them while they are being made, with the option to share digital files of any model among the participants.

What do you dislike most about this product?

Zoom, is virtuous in terms of each of the functions it offers, we are working the activities with the rest of my colleagues and clients in a satisfactory and smooth way.

What recommendations would you give to someone considering this product?

I recommend Zoom, considering and taking into account the following: it is a wonderful option for video conferencing, it has fixed support in terms of link, and the conditions of the videos obtained with high definition quality without interruptions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Featurist app with live conferencing.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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