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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

MEET U.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

easy to use

Likeliness to Recommend

4 /10

What differentiates Zoom from other similar products?

in other application the backgroud apps are running and host cannont know, in zoom that host can come to know.

What is your favorite aspect of this product?

clear clerity video

What do you dislike most about this product?

mute system should be removed

What recommendations would you give to someone considering this product?

it is best application for the meeting and it is very secured.

Pros

  • Effective Service
  • Inspires Innovation
  • Caring
  • Fair

Elizabete S.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Great premium features. It's worth the price.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is very reliable, and overall secure.

What is your favorite aspect of this product?

Reliability. I rarely have connection issues, for example.

What do you dislike most about this product?

Nothing comes to mind. Zoom is a great product.

What recommendations would you give to someone considering this product?

Give it a try!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Samuel J.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

A great multi platform meeting tool

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom offers a freemium pricing model making it an even better choice for small scale organisations and teams.

What is your favorite aspect of this product?

It supports all major platforms and this being a popular product it also allows us to invite members from other organisations as well for the conference meetings

What do you dislike most about this product?

The user interface becomes glitchy at times and still needs to be polished up

What recommendations would you give to someone considering this product?

A recommended low cost virtual meeting solution

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Zoom Comparisons

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