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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Shilpi P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

it is user friendly and break room is a very good feature

What is your favorite aspect of this product?

Break rooms is the best feature

What do you dislike most about this product?

sometime echo in the call

What recommendations would you give to someone considering this product?

its a very good product and also user friendly and easy to learn

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Helps Innovate

Nandhu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Provides great experience in meetings

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom has a better UI where the participants can be seen all together. Also the Screen Share feature is seamless and provides better visual as well audio quality all over the time.

What is your favorite aspect of this product?

Seamless Experience. I haven't faced any issues in the meetings till date.

What do you dislike most about this product?

No dislikes till date

What recommendations would you give to someone considering this product?

Best for day to day meetings as well as conferences

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Tim K.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Good product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Ease of use and dependabiliy

What is your favorite aspect of this product?

Easy to use.

What do you dislike most about this product?

Don't really have any issues

What recommendations would you give to someone considering this product?

Recommenced product strongly. Has helped our business to be much more efficient and effective

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Most Popular Zoom Comparisons

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