What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Shilpi P.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2021
fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
it is user friendly and break room is a very good feature
What is your favorite aspect of this product?
Break rooms is the best feature
What do you dislike most about this product?
sometime echo in the call
What recommendations would you give to someone considering this product?
its a very good product and also user friendly and easy to learn
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
Nandhu S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Provides great experience in meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has a better UI where the participants can be seen all together. Also the Screen Share feature is seamless and provides better visual as well audio quality all over the time.
What is your favorite aspect of this product?
Seamless Experience. I haven't faced any issues in the meetings till date.
What do you dislike most about this product?
No dislikes till date
What recommendations would you give to someone considering this product?
Best for day to day meetings as well as conferences
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Tim K.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2021
Good product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use and dependabiliy
What is your favorite aspect of this product?
Easy to use.
What do you dislike most about this product?
Don't really have any issues
What recommendations would you give to someone considering this product?
Recommenced product strongly. Has helped our business to be much more efficient and effective
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features