What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jersy J.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2021
Consistent communication experience.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The difference of Zoom with other similar products is its cloud-based conference room system, I really like this platform because it offers me a constant focus on functionality starting the meeting, maintaining quality and sharing content in a simple and secure way. It differs by being a tool that is developed to work in an optimized way.
What is your favorite aspect of this product?
My favorite aspect of Zoom is that it delivers flawless HD Video and Audio across desktop, mobile, and room systems. I love the ease with which I can join meetings with just one touch, share wireless content, and add calendar. I love its advanced options, great benefits and flexible and intuitive features.
What do you dislike most about this product?
Zoom is a software that offers an excellent service to its users, working to the maximum from beginning to end without any problems or errors, it is a platform that is very well constituted and offers more than what we normally need to collaborate online until the end. moment works perfectly for me and I have no dislike.
What recommendations would you give to someone considering this product?
I recommend Zoom to anyone who needs to develop online meetings by sharing face-to-face screen easily and simultaneously, offering guests a variety of options to share wirelessly and simply at the touch of a button, saving our time and increasing our flow. of work, is a platform that offers wonderful features, simplicity and excellent collaboration options.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Pratik P.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2021
Most durable and standalone platform for team
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has unique features like, waiting room, permission to record the meetings, permission to share the screen can be set by the host.
What is your favorite aspect of this product?
--> There is an awesome feature for the host. Host can mute any one in the meeting or mute all the participants by just one click. --> Host can record the meeting. Host can enable a waiting room. --> Anyone can join the meeting by using the zoom app.
What do you dislike most about this product?
The limitation for free meetings is just 40 minutes that I don’t like.
What recommendations would you give to someone considering this product?
I recommend users to use zoom because of the awesome features that zoom had. It is also easy to use. Users can schedule the meetings for the past and invite the guest for the meeting. Host has most of all the controls and host can make other people to host also.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Israel S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Response and balance in their services.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Something very particular and extremely useful and characteristic of Zoom is its recording system that is of good benefit since at the end of a session it offers variety in terms of notes, videos and audios which is processed and archived immediately.
What is your favorite aspect of this product?
I like Zoom offers the option of conducting a video conference with clients from anywhere and instantly. It is simple, versatile and intuitive to access and use for clients willing to initiate web conferences of limited duration. Its device system is capable of transforming and emitting signals by a wide variety of electronic mechanisms: desktop computers, tablets, iOS and Android phones.
What do you dislike most about this product?
It is uncomfortable that the free version has some restrictions such as user limitations, and meeting duration.
What recommendations would you give to someone considering this product?
Recommend Zoom is an easy-to-use application with basic practical virtues necessary when it comes to video conferencing and web meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing