Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Jersy J.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Consistent communication experience.

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

The difference of Zoom with other similar products is its cloud-based conference room system, I really like this platform because it offers me a constant focus on functionality starting the meeting, maintaining quality and sharing content in a simple and secure way. It differs by being a tool that is developed to work in an optimized way.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it delivers flawless HD Video and Audio across desktop, mobile, and room systems. I love the ease with which I can join meetings with just one touch, share wireless content, and add calendar. I love its advanced options, great benefits and flexible and intuitive features.

What do you dislike most about this product?

Zoom is a software that offers an excellent service to its users, working to the maximum from beginning to end without any problems or errors, it is a platform that is very well constituted and offers more than what we normally need to collaborate online until the end. moment works perfectly for me and I have no dislike.

What recommendations would you give to someone considering this product?

I recommend Zoom to anyone who needs to develop online meetings by sharing face-to-face screen easily and simultaneously, offering guests a variety of options to share wirelessly and simply at the touch of a button, saving our time and increasing our flow. of work, is a platform that offers wonderful features, simplicity and excellent collaboration options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pratik P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Most durable and standalone platform for team

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom has unique features like, waiting room, permission to record the meetings, permission to share the screen can be set by the host.

What is your favorite aspect of this product?

--> There is an awesome feature for the host. Host can mute any one in the meeting or mute all the participants by just one click. --> Host can record the meeting. Host can enable a waiting room. --> Anyone can join the meeting by using the zoom app.

What do you dislike most about this product?

The limitation for free meetings is just 40 minutes that I don’t like.

What recommendations would you give to someone considering this product?

I recommend users to use zoom because of the awesome features that zoom had. It is also easy to use. Users can schedule the meetings for the past and invite the guest for the meeting. Host has most of all the controls and host can make other people to host also.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Israel S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Response and balance in their services.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Something very particular and extremely useful and characteristic of Zoom is its recording system that is of good benefit since at the end of a session it offers variety in terms of notes, videos and audios which is processed and archived immediately.

What is your favorite aspect of this product?

I like Zoom offers the option of conducting a video conference with clients from anywhere and instantly. It is simple, versatile and intuitive to access and use for clients willing to initiate web conferences of limited duration. Its device system is capable of transforming and emitting signals by a wide variety of electronic mechanisms: desktop computers, tablets, iOS and Android phones.

What do you dislike most about this product?

It is uncomfortable that the free version has some restrictions such as user limitations, and meeting duration.

What recommendations would you give to someone considering this product?

Recommend Zoom is an easy-to-use application with basic practical virtues necessary when it comes to video conferencing and web meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019