What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Abhishek S.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2021
Conferencing made easy.
Likeliness to Recommend
What differentiates Zoom from other similar products?
It can add more than 100 people in one call, also the funcionality has been made easy to use for pro as well as beginers.
What is your favorite aspect of this product?
While hosting a meet, it allows all control to host, add participants.
What do you dislike most about this product?
Nothing much to dislike about it.
What recommendations would you give to someone considering this product?
You can always compare the product with others in the same domain and it all ends up at the best.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Tesha K.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2021
One of the Best!
Likeliness to Recommend
What differentiates Zoom from other similar products?
The ability to record meetings and has a much higher quality than other products.
What is your favorite aspect of this product?
I like the screen sharing and whiteboard feature.
What do you dislike most about this product?
It requires user to download an app if using from smartphone or tablet.
What recommendations would you give to someone considering this product?
Consider what your needs are and do your research.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Rui A.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Intuitive and effective.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is captivating in video calls, it allows you to connect with all the company staff at the same time, visualizing their faces also offers wonderful useful options for training, giving talks, and seminars to the rest of your colleagues, great for talking with colleagues, and sending messages privately from group chat, also everyone can chat at the same time and at the same time keep their cameras on.
What is your favorite aspect of this product?
Like Zoom allows you to direct the audio and video parts of work teams, display polls and whiteboards to interact and monitor the chat box when questions arise, it is intuitive when new employees access webinars or other calls, without difficulties to connect and interact during sessions.
What do you dislike most about this product?
I am discouraged that Zoom for premium subscription plans has high costs.
What recommendations would you give to someone considering this product?
I recommend Zoom for setting up rooms for small groups, efficient for live transcriptions, great and practical for live streaming to our social media platforms, YouTube.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
