What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Easy to use and adequately priced.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2021
Be like a boss with live conferencing.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kohei S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Intuitive and easy to use and configure: Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
It supports up to 100 participants in its free version and can serve up to 10,000 participants in corporate packages. The free plan allows you to organize an unlimited number of individual meetings and group meetings of 40-minute sessions.
What is your favorite aspect of this product?
Zoom is a multiplatform tool, since it allows you to connect between desktops, mobile devices and room systems, so everyone can join: departments, offices and remote participants. So it can be run on Windows, Mac, Linux, iOS and Android operating systems. Among the main features that stand out are: its intuitive user interface, the speed to join the rooms and the ease of sharing the screen.
What do you dislike most about this product?
The video quality is not the most optimal compared to other platforms.
What recommendations would you give to someone considering this product?
Zoom is a comprehensive cloud-based video conferencing platform that allows you to organize individual or group virtual meetings very easily.
Pros
- Fair
- Transparent
- Helps Innovate
- Continually Improving Product
