What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Tianwen D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
To share information with participants.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is predominant for webinar broadcasts with clients and team members, via social media, such as Facebook.
What is your favorite aspect of this product?
I like Zoom is a software that offers very complete video call services on the web and through mobile devices or computers, with an excellent system through the cloud that allows videoconferences, chat rooms, audio calls and recording these sessions while they are in progress. performing, it is also available for different PC and smartphone operating systems.
What do you dislike most about this product?
With Zoom, if you have connectivity problems, everything is chaos, it requires a good internet connection for its proper functioning.
What recommendations would you give to someone considering this product?
I recommend Zoom for its virtuous rooms, they allow it to host a large number of users simultaneously, it facilitates several tools to control meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tanis B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Programming and screening of upcoming conferences.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is prominent and notorious because it works as a cloud-based streaming platform, it allows video calls in real time, its main difference lies in the fact that it supports saving the conferences or conversations that take place in it.
What is your favorite aspect of this product?
I like Zoom to record our meetings, it allows us to reproduce them as many times as needed, useful for adding notes, remembering details and other purposes, it is excellent to transmit the screen while at the same time, the video captured by webcam is transferred, and expose explanations or clarify doubts while the rest of the participants can visualize the issuer.
What do you dislike most about this product?
Zoom is a software that works properly in our activities, so that I have not had major problems in terms of its functionality.
What recommendations would you give to someone considering this product?
I recommend Zoom is exceptional for seminars and conferences for the use of shared screen, useful for projections with work teams and clients.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carine C.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2021
great product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's ease of use and it's features
What is your favorite aspect of this product?
the screen sharing and the rooms
What do you dislike most about this product?
that the free sessions are limited in time when there's a certain number of people
What recommendations would you give to someone considering this product?
security breaches are possible so take care
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
