What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Patel P.
- Role: Student Academic
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic product for video conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
User interface of zoom is very easy to use compare to other products. There are many feature of controlling the audience is there compare to other video conferencing tool.
What is your favorite aspect of this product?
Zoom has functionality to access the screen of participants which is very useful. Chatting option is quite important. The question answer feature is useful when QnA session is doing.
What do you dislike most about this product?
Almost everything is covered but sometimes the desktop version of zoom is taking too much time to load.
What recommendations would you give to someone considering this product?
If you want to do the conference meeting with your team or need to present your task or explain something it is the best tool to use. For QnA session it is also good tool to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Harsha b.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Super fantastic with video conferencing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Efficiency with video conferencing. Superb and fantastic with instant messaging. Superb fantastic with screen share for presentations. Ease of use.
What is your favorite aspect of this product?
Super superb with video conferencing. Transfer files very fast. Instant messaging makes its easy to send files and documents. Intuitive user interface.
What do you dislike most about this product?
Great and most convenient with video conferencing.
What recommendations would you give to someone considering this product?
Yes it's super efficient with video conferencing and reliable with file sharing. Convinient with trainings. Installation is simple and easy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lainer A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Custom URLs.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is very particular in its video conferencing services and contains most of the functions available at all subscription levels, including its free program.
What is your favorite aspect of this product?
I like Zoom the performance of its functions is wonderful for HD video and audio, screen sharing, desktop and application sharing, meeting recording with local and cloud storage, and with the ability to host both scheduled and instant meetings from anywhere with my co-workers and clients.
What do you dislike most about this product?
Zoom is a very practical software that allows the essentials of a videoconference without major aggravation in our activities.
What recommendations would you give to someone considering this product?
Recommend Zoom is a system that allows private and group chats, makes it easy for participants to raise their hands so as not to stop the speaker, with meeting rooms for discussions in smaller groups and a whiteboard to generate ideas and draw up ideas and opinions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
