What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Rabih H.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Apr 2021
Very useful
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to use and gives you full control of your virtual meeting
What is your favorite aspect of this product?
when using zoom, its like you are meeting in person and have the capability to share your screen and proceed with the meeting as if you are sitting together
What do you dislike most about this product?
The price is a bit high
What recommendations would you give to someone considering this product?
The solution itself is very useful but you can start without paying for a license and upgrade according to your needs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Kaylany B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Save conferences or conversations Online.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides meaningful qualities such as: private and group chats, a tool that allows participants to raise their hands so as not to interrupt the speaker, meeting rooms for smaller group discussions, and a whiteboard for brainstorming and sketching ideas.
What is your favorite aspect of this product?
I like Zoom is wonderful to be in contact through the Web, its fundamental aspects include: flexible to handle it on mobile devices and computers, manageable for videoconferences with up to 1000 participants approximately, useful and effective for chat meetings, calls and video calls for chat any situation, for the use or management of convenient and appropriate shared screen in presentations and lectures, it allows making audio calls and recording them while they are being made, with the option to share digital files of any model among the participants.
What do you dislike most about this product?
Zoom, is virtuous in terms of each of the functions it offers, we are working the activities with the rest of my colleagues and clients in a satisfactory and smooth way.
What recommendations would you give to someone considering this product?
I recommend Zoom, considering and taking into account the following: it is a wonderful option for video conferencing, it has fixed support in terms of link, and the conditions of the videos obtained with high definition quality without interruptions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Featurist app with live conferencing.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
