What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Noah B.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2021
For online sessions.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from other similar products by its additional features compared to other conferencing platforms, including the ability to type at the top of the screen, schedule multiple meetings, and chat with a specific person during a meeting.
What is your favorite aspect of this product?
I like Zoom, it makes our meetings simpler, safer and more reliable, it offers HD Video, audio and the sharing of the content and information we handle, through mobile devices, phones and desktops, it is great for creating conference rooms, it facilitates recording in the cloud and locally, allows transcriptions and the ability to annotate several members through a shared screen.
What do you dislike most about this product?
Sometimes Zoom freezes, I really don't know if it's connectivity issues, or the platform itself, but it does lead to audience members lagging.
What recommendations would you give to someone considering this product?
I recommend, Zoom is easy to use, it has a mobile application and any user can join the meeting through a browser without downloading the software, it has the functions to work with participants, the audience and clients facilitating the simplification of the work process.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jean Carlos M.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2021
Zoom for video conferencing and chat.
Likeliness to Recommend
What differentiates Zoom from other similar products?
I have managed to communicate with my work team without any problem, the audio and video work excellent and I have not had problems with the connection since it adapts to my needs, sharing screen, sending messages and making documents and annotation is really easy.
What is your favorite aspect of this product?
Zoom allows me to store documents, create annotations, the audio works in HD, it has a content library, video chat, real time and private chat. Zoom has a set of practices, strategies and technologies focused on the relationship with customers. You can create debates and forums, it allows you to create a personalized brand, create communication panels and create a digital signature for the authenticity of a message. Zoom has a management of files, contents, documents and allows you to manage your email.
What do you dislike most about this product?
There is nothing that I dislike about this tool as it has excellent features and is one of the best softwares to communicate remotely and without complications.
What recommendations would you give to someone considering this product?
If you are looking for something easy and simple to use and that works perfectly, this tool is excellent for you, it is one of the best communication software.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Respectful
Anais T.
- Role: Student Academic
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2021
Easy to use and quickly learn to use it
Likeliness to Recommend
What differentiates Zoom from other similar products?
The most essential tools are the most visible, there are no superfluous ones. Moreover, it is easy to create a webinar and send the link to access it to the people concerned.
What is your favorite aspect of this product?
The user-friendly interface!
What do you dislike most about this product?
Screen sharing that tends to bug. Indeed, some functions are no longer available or difficult to access. For example, when we illustrate our Photoshop file, it is difficult to apply the changes advised by our teacher. Indeed, the tools like the color change only work partially during a screen sharing,
What recommendations would you give to someone considering this product?
I would definitely recommend for people who like easy to use software.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Cons
- Security Frustrates
