What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Gökhan C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2021
Fairly Good Product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Responding quickly and assisting business at the beginning of pandemic.
What is your favorite aspect of this product?
Wide range of users across globe
What do you dislike most about this product?
glitches happen from time to time
What recommendations would you give to someone considering this product?
Zoom is a good place to start online conferencing
Pros
- Performance Enhancing
- Efficient Service
- Respectful
- Generous Negotitation
Cons
- Commodity Features
- Vendor's Interest First
- Leverages Incumbent Status
Jay T.
- Role: Student Academic
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2021
Easy to use and very effective
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has some adance features like a screen controller and there is access to the host to control the audience by mute or remove from the meeting.
What is your favorite aspect of this product?
I like the user interface of zoom which is very easy to use. Also in the paid version, there is an option to ask questions which is answered by the speaker. Also there is a tracking system of the answers that are answered or not like that.
What do you dislike most about this product?
There is a very time taking situation while you are opening the zoom meeting link in a browser. Other than it is the best tool to use.
What recommendations would you give to someone considering this product?
If you want to set a meeting with your team then it is the best way to do meet in a very effective way. This tool is also useful when the team is working from home remotely.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Inspires Innovation
Rashid Hassan C.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Mar 2021
Effective Communication Tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zooms allows large number of audience for virtual video conferences and give complete control to moderators for successful meetings. File sharing, screen sharing and virtual white boards features are way more effective and better than other competitor products.
What is your favorite aspect of this product?
Screen sharing and virtual white board are wonderful and my most favorite aspects in Zoom.
What do you dislike most about this product?
Glitches and freezing of video during virtual meetings at times is bit annoying in Zoom.
What recommendations would you give to someone considering this product?
Zoom is wonderful virtual meetings and collaboration tool and can be very useful for the people looking for such tool.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
