What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2021
Irresistible and robust with screen share.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gina D.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2021
Easy to use - love the free plan
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's a leader in conference software, people are comfortable with Zoom.
What is your favorite aspect of this product?
Free to use
What do you dislike most about this product?
No dislikes at this time.
What recommendations would you give to someone considering this product?
Definately worth looking at. Free plan works great for 40 minutes calls and limited use.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Priyanka L.
- Role: Human Resources
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2021
" Encrypted Online Meeting Platform "
Likeliness to Recommend
What differentiates Zoom from other similar products?
Transparency and clarity.
What is your favorite aspect of this product?
Connects fast. Involves all intended members. Share files and recordings.
What do you dislike most about this product?
Nothing because it has all under one roof.
What recommendations would you give to someone considering this product?
I would urge all to pick Zoom software hence it meets all under one roof.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
