What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Tory R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Zoom: Best Video Conferencing Platform!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is easy to use and you can host meetings and virtual events where you can track attendees and duration of the time they attended the virtual event which is extremely beneficial.
What is your favorite aspect of this product?
It’s easy to use and extremely reliable. You can always count on Zoom.
What do you dislike most about this product?
There is nothing I specifically dislike.
What recommendations would you give to someone considering this product?
Explore online all of the different facets of Zoom. There are several features that are hidden gems waiting to be discovered.
Pros
- Saves Time
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Less Friendly Negotiation
Jack M.
- Role: Human Resources
- Industry: Energy
- Involvement: End User of Application
Submitted Mar 2021
Customizable video conferencing tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
The big difference that Zoom has with other similar tools is its great customization capacity since many changes can be made, such as being able to adjust the resolution of the light so that it looks light or dark, until being able to add animations while they are in a video conference, this type of things makes it really unique.
What is your favorite aspect of this product?
One of the many useful features that this collaboration tool has is that it allows me to create discussion forums where each of the members can contribute new ideas about the issues that are being raised and in this way debate which would be the best option to implement on upcoming projects and events. I also find the application on the phone very useful as sometimes we cannot get to the office on time and we can easily join the video conference from the application.
What do you dislike most about this product?
One of the negative aspects of this tool is that sometimes the image freezes, this can be due to various reasons, the internet is slow or there are many people in the room, this could generate some kind of slowdown towards the application system or the website.
What recommendations would you give to someone considering this product?
It is a very good alternative for medium and large companies since the price can be a bit expensive for some people, and it is important that the needs of the company be evaluated to acquire a plan that meets their work objectives.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Abhinay B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2021
Its such pleasure to use the app. Very simple UI
Likeliness to Recommend
What differentiates Zoom from other similar products?
this app comes with simple UI, any new user can find it easy to work with the help of zoom.
What is your favorite aspect of this product?
Conferencing audio\video\Screen Sharing everything works effortlessly on the app.
What do you dislike most about this product?
Almost nothing except for the limit per meeting.
What recommendations would you give to someone considering this product?
I would say explore all the products available carefully and make a decision on purchase. As it really has to be a through estimation of features you require.
Pros
- Performance Enhancing
- Effective Service
- Saves Time
- Helps Innovate
