What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Dustin A.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Host your one on one meeting for free
Likeliness to Recommend
What differentiates Zoom from other similar products?
Their free version almost got everything I need since I do freelancing and having a one on one meeting with the customer is enough for this.
What is your favorite aspect of this product?
I don't have to spend something
What do you dislike most about this product?
I have a problem wherein every time I got a meeting I need to turn on allow participants in sharing their screen at the meeting settings. I know that we can default it at their website but what's the point of not having it on the software installed at the first place? Also note that they don't have a web version you can run on the browser so, again you have less time to login at their website.
What recommendations would you give to someone considering this product?
Zoom is really great for client meeting there are just time that there are problems with their server but I just usually re-host the meeting which seems to solve the issue. The free version is really good to try if you are simply assessing the tool.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Caring
Edwin W.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Communication made easy with Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides us with a flexible set of tools to allow our organization to continue teaching, learning, researching, and working together no matter where we are. Zoom has helped create a seamless client experience and allows us to create a journey with our client. Zoom has professional quality audio and video and is a stable service.
What is your favorite aspect of this product?
I love how Zoom supports our communication whether on mobile or in a conference room. The video and audio quality work well even in low bandwidth situations. We like the ease of using the software and screen sharing. Since our deadlines are always tight and Zoom has always helped us to be clear with each other. Zoom is easy to install and start.
What do you dislike most about this product?
Occasion glitch of the system but works as we expected.
What recommendations would you give to someone considering this product?
Zoom really allowed us to maximize our existing investments. We were able to increase productivity while maintaining a positive employee sentiment.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2021
Tremendous app with virtual classes and learning.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
