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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Janne M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Quickest way to video conference.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Easy to have meetings between organizations in situations where e.g. Microsoft Teams might fail.

What is your favorite aspect of this product?

Quick steps to become a user.

What do you dislike most about this product?

Information security is debatable.

What recommendations would you give to someone considering this product?

Consider the security aspects thoroughly before you take this easy and quick-to-use tool into use.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Helps Innovate

Roberto M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Zoom is the best tool for your Video Conferencing

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

With zoom you can make a video conference with ease, you don't need to download it to use it since you can access the software through the browser.

What is your favorite aspect of this product?

Its interface is very versatile and very easy to use, you just have to download it, click and it is ready to use, I can have an online meeting, make a video conference and build a conference room, Zoom allows you to make Video Webinar with which you can send messages and share files. With Zoom you can do webinars with video, audio and screen sharing, and it has great functions such as surveys, chat, recording, etc. It also allows you to record video from a meeting, download it and then watch it using an HTML 5 OR Flash browser.

What do you dislike most about this product?

Its quality in terms of the shared screen is not very good, because many times using it this produces an error which makes it a little difficult to do the meeting satisfactorily, the video quality is not pleasant as it is a little dark. A feature they are should seriously improve recording as this often tends to have problems making incomplete recordings and their prices are quite high.

What recommendations would you give to someone considering this product?

It's quite easy to use and works globally and you don't have to be an expert to learn how to use it.

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Client Friendly Policies

Arietza C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

HIGH-END VIDEOCONFERENCES.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom differs from other products by its built-in functions so that we can intelligently collaborate online, such as frequent flyer mode, room launcher, voice commands, cloud recording and plans that adapt to our budgets.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it helps me and my team to always stay connected by working together in a safe, comfortable and highly productive way. It helps me get closer to those I need in a matter of seconds regardless of where I am. find each one, this program has the power to allow me to get to any corner of the world literally without even taking a step, it is a marvel because all you have to do is press a button and I am already face to face with a client closing a business. It helps me save my time and money, to collaborate on my projects, improve communication and never be absent.

What do you dislike most about this product?

Zoom has worked in an extraordinary way for me, I have used it daily for a long time and so far it has not presented any failure, to tell the truth I do not know any disadvantage, my experience has been unique and rewarding. Since this platform continues to improve every day and offering the excellent service that its users offers until now, everything works perfectly for me, the audio, HD video without interruptions and the most important security from beginning to end.

What recommendations would you give to someone considering this product?

I recommend Zoom to develop quality online video conferencing and meetings with cloud storage, high definition video integrations with calendars, personal meeting room and unlimited recordings, it is a tool that provides an enterprise-level video conferencing service, it is flexible and very easy to use, no heavy downloads required, and the plans are wonderful for what it's worth paying for. I recommend it because it offers a unique experience, because it adapts to the needs of its users.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Most Popular Zoom Comparisons

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