What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
94 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Janne M.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2021
Quickest way to video conference.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to have meetings between organizations in situations where e.g. Microsoft Teams might fail.
What is your favorite aspect of this product?
Quick steps to become a user.
What do you dislike most about this product?
Information security is debatable.
What recommendations would you give to someone considering this product?
Consider the security aspects thoroughly before you take this easy and quick-to-use tool into use.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Helps Innovate
Roberto M.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2021
Zoom is the best tool for your Video Conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
With zoom you can make a video conference with ease, you don't need to download it to use it since you can access the software through the browser.
What is your favorite aspect of this product?
Its interface is very versatile and very easy to use, you just have to download it, click and it is ready to use, I can have an online meeting, make a video conference and build a conference room, Zoom allows you to make Video Webinar with which you can send messages and share files. With Zoom you can do webinars with video, audio and screen sharing, and it has great functions such as surveys, chat, recording, etc. It also allows you to record video from a meeting, download it and then watch it using an HTML 5 OR Flash browser.
What do you dislike most about this product?
Its quality in terms of the shared screen is not very good, because many times using it this produces an error which makes it a little difficult to do the meeting satisfactorily, the video quality is not pleasant as it is a little dark. A feature they are should seriously improve recording as this often tends to have problems making incomplete recordings and their prices are quite high.
What recommendations would you give to someone considering this product?
It's quite easy to use and works globally and you don't have to be an expert to learn how to use it.
Pros
- Reliable
- Effective Service
- Saves Time
- Client Friendly Policies
Arietza C.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
HIGH-END VIDEOCONFERENCES.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from other products by its built-in functions so that we can intelligently collaborate online, such as frequent flyer mode, room launcher, voice commands, cloud recording and plans that adapt to our budgets.
What is your favorite aspect of this product?
My favorite aspect of Zoom is that it helps me and my team to always stay connected by working together in a safe, comfortable and highly productive way. It helps me get closer to those I need in a matter of seconds regardless of where I am. find each one, this program has the power to allow me to get to any corner of the world literally without even taking a step, it is a marvel because all you have to do is press a button and I am already face to face with a client closing a business. It helps me save my time and money, to collaborate on my projects, improve communication and never be absent.
What do you dislike most about this product?
Zoom has worked in an extraordinary way for me, I have used it daily for a long time and so far it has not presented any failure, to tell the truth I do not know any disadvantage, my experience has been unique and rewarding. Since this platform continues to improve every day and offering the excellent service that its users offers until now, everything works perfectly for me, the audio, HD video without interruptions and the most important security from beginning to end.
What recommendations would you give to someone considering this product?
I recommend Zoom to develop quality online video conferencing and meetings with cloud storage, high definition video integrations with calendars, personal meeting room and unlimited recordings, it is a tool that provides an enterprise-level video conferencing service, it is flexible and very easy to use, no heavy downloads required, and the plans are wonderful for what it's worth paying for. I recommend it because it offers a unique experience, because it adapts to the needs of its users.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable