What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Deepanshu C.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2021
Zoom : The cleanest Conferencing software
Likeliness to Recommend
What differentiates Zoom from other similar products?
Hosting meeting and conferences are very much easy with zoom. Also, you can directly live stream with youtube with this. The video and audio quality that you get is also very good. And it is cross-platform so you can use it from anywhere.
What is your favorite aspect of this product?
My favourite aspect of this software is the ease it provides.
What do you dislike most about this product?
There is nothing to dislike about this software.
What recommendations would you give to someone considering this product?
yes, surely I would recommend this to anyone considering this product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Akhil J.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Need Spam Protection!
Likeliness to Recommend
What differentiates Zoom from other similar products?
When compared to Google Meet Zoom has more features and control.
What is your favorite aspect of this product?
Quality and design
What do you dislike most about this product?
Spam Protection
What recommendations would you give to someone considering this product?
For hosting online conferences Zoom is best, but if we talk about personal meetings some more features and securities need to be added.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Less Caring
- Security Frustrates
Bruno S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2021
Security and reliability in video calls.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Regarding the difference between Zoom and other videoconferencing software, Zoom offers a specialized service for schools, in that it is through Zoom that teachers and students can create a virtual classroom with audio and video in real time.
What is your favorite aspect of this product?
In particular, the integration that it has had within our organization is something fundamental, therefore I like that more than 200 participants can join a single meeting room, although its quality is superior to others, on the other hand Skype does not offer an exclusive service to schools.
What do you dislike most about this product?
In my opinion zoom may not be very intuitive, although the instability found in the internet can cause calls to freeze due to this software requiring a large bandwidth.
What recommendations would you give to someone considering this product?
In particular, when using Zoom I recommend having fast broadband connections to be able to have an optimal video call and enjoy the quality offered by Zoom to the fullest, by virtue of its high quality offered to its customers.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Caring
