What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Samantha S.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Mar 2021
Love the features and free usage!
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has great features like changing your background while at home , which is important since so many people are now having to work at home and may not want other people to see their home or scenes going on behind them. I also love the feature where you can "brighten" your face without having to get ready or look presentable on video. It is wonderful and you can switch from full screen to a small screen and get a large number of people online for meetings! You can also use it for up to forty minutes for free, which is really nice! It helps productivity and communication and keeps people safe! Great picture and voice quality!
What is your favorite aspect of this product?
Being able to change my background!
What do you dislike most about this product?
It is a bit pricey if you pay for it!
What recommendations would you give to someone considering this product?
Great for communication and working from home and connecting with other people, having meetings and has great features like background change which is innovative! Provides great sound and picture quality and you get forty minutes free! This is really a lifesaver and I feel it is safe and reliable and fun to use!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2021
We really need this to operate during the pandemic
Likeliness to Recommend
Pros
- Reliable
- Client Friendly Policies
- Transparent
- Helps Innovate
Libby B.
- Role: C-Level
- Industry: Other
- Involvement: Initial Implementation
Submitted Feb 2021
A must for anyone working remotely!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ability to schedule meeting times, record videos, share screens.
What is your favorite aspect of this product?
Familiarity. I was introduced to Zoom several years ago and since then it has become a staple in any sort of inline event. I like that most people are familiar with it and so there are fewer hiccups and headaches when setting up a remote session or event.
What do you dislike most about this product?
The connectivity and quality can still be a little iffy.
What recommendations would you give to someone considering this product?
Definitely make time to familiarize yourself with Zoom before doing your first call. Get comfortable with where all the buttons are and what tools are available to you. This will certainly save you time and stress in the future.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Effective Service
