What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Sadiq I.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Needs improvements
Likeliness to Recommend
What differentiates Zoom from other similar products?
You can record sessions on a local device. Can do multiple logins with different devices. You can mute, unmute or kick a participant. The host can schedule as many meetings as he wants. It gives HD quality videos and audio experience.
What is your favorite aspect of this product?
It is useful as much as simple to use it is. It has a decent set of tools to make your meeting experience amazing. You can use it for webinars. No formalities to join a meeting. Just click on a link. A lot of participants can join a meeting, and anyone can share their screen.
What do you dislike most about this product?
Security is not up to the mark. It can be more robust and reliable than it is now. Other than this, it is an amazing application, and a platform to chat can make it even better.
What recommendations would you give to someone considering this product?
If your wor involves a lot of participants, Zoom is one of the best options for you. It can handle a lot of participants without lagging.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
Rishi G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Free to use products. Gets the job done.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom allows to schedule meeting in advance and set recurring meetings. This feature is not available on Google meet.
What is your favorite aspect of this product?
Sharing of screen and record meeting are very useful features
What do you dislike most about this product?
Have to download a separate app to attend the meeting. Doesn't work on firefox.
What recommendations would you give to someone considering this product?
If you want a free solution for web conferencing and if your calls don't last more than half an hour, you can go for this.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Inspires Innovation
Cons
- Security Frustrates
Jordan R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Zoom for online video communication
Likeliness to Recommend
What differentiates Zoom from other similar products?
This is the best online video communication product I have come across.
What is your favorite aspect of this product?
It offers clear face to face communication with very high resolution videos that are clear. It ensures all the meeting members are can effectively communicate.
What do you dislike most about this product?
Zoom has given us very powerful and effective performance since we started using it in our company.
What recommendations would you give to someone considering this product?
Zoom is the best in organization of any online meeting and face to face video communication.
Pros
- Continually Improving Product
- Efficient Service
- Caring
- Saves Time
