What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ade A.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to use and UI is great
What is your favorite aspect of this product?
File sharing
What do you dislike most about this product?
Price for subscription is very high
What recommendations would you give to someone considering this product?
Looking for video conferencing and collaboration tool, this your go to
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Reliable
Ivan M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Complete communication tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
It allows meetings with many people and has enough tools to better manage audiences
What is your favorite aspect of this product?
Its tools provide great functionality that allows large meetings to be managed better.
What do you dislike most about this product?
Sometimes the software does not react to the actions given to it and several times I had errors with the initial settings.
What recommendations would you give to someone considering this product?
It would be a good idea to train all employees who will use the platform to avoid interruptions when being in the meeting, something like a good practice.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Renan A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2021
Virtual meetings without leaving the office.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The tool has remote control functionality as one of the differentials. This adds value because other competing tools do not have this important feature. Zoom's support service is also very fast and is always ready to resolve any type of question or technical problem if it exists.
What is your favorite aspect of this product?
Zoom offers a videoconferencing platform to make virtual meetings and presentations without leaving the office. One of the things I like most is its simple but complete interface with features like screen sharing, mute all, remote control, authorization to enter the room and other features. Everything works very well and without problems.
What do you dislike most about this product?
Prices may be negative for some, but I can say that Zoom complies with all the features and delivers a video tool with excellent quality and HD audio and without various bugs.
What recommendations would you give to someone considering this product?
Zoom is a tool that I highly recommend for not having any problems and helping me a lot in meetings at a distance. Everything is functional and without delays and errors. The tool is very intuitive and user friendly. You don't have to be in the IT field to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
