What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Rosy O.
- Role: Finance
- Industry: Apparel
- Involvement: End User of Application
Submitted Feb 2021
Reliable performances.Compatible on any device.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is the most interactive and user friendly software for conference nowadays. The software allows business to auto record meeting, integrate calendar apps, connecting with clients and colleagues without any lags or technical issues. Compared to the other software there is the possibility of adding up to 500 participants to the call. It's available in any platform. Also from a pricing point of you for what Zoom offers, compared to the other software for conferences, is much more convenient especially considering the premium plans.
What is your favorite aspect of this product?
My favorite aspects of Zoom are the session recording, Screen sharing, Virtual meetings with HD video and audio.
What do you dislike most about this product?
there is some concern about Security. A few businesses do not use anymore Zoom for this reason.
What recommendations would you give to someone considering this product?
Zoom offers the best performance for virtual meetings just having a good internet line. It has an impressive performance and stability using lots of features that make this software unique compared to the competition. Ideal solution for big businesses that organize crowed virtual meetings (Zoom allows up to 600 participants). The interface is also simple and the recording capability is quite impressive too.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Luke S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2021
Reliable video conference tool for business
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides high-quality, reliable video in rural areas and locations with low bandwidth. Even in extremely rural areas with no internet, Zoom delivered reliable connections over satellite. Even in the most troublesome locations, Zoom works really well and doesn’t create latency or echo problems inside the systems.
What is your favorite aspect of this product?
I like that the audio and video calls work well in low- bandwidth situation. It has the best connection and is a video conference tool that grows with us. The ease of use and joining of meetings really excited us when using Zoom. We are now able to hold online meetings with Zoom frequently.
What do you dislike most about this product?
Zoom works perfectly as expected and i have not had any setbacks with the software.
What recommendations would you give to someone considering this product?
Achieving greater business results is easy while using Zoom. It saves our time and money. It allows us to communicate with anyone on any device around the world. I would recommend it to any business looking for a video conference solution that will help them attain greater productivity and successful online meetings.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2021
Great product that hinges on strong connection
Likeliness to Recommend
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Unique Features
Cons
- Inhibits Innovation
- Wastes Time
