What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
crystal v.
- Role: Industry Specific Role
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Feb 2021
Incredibly easy to use and very cost effective!!!!
Likeliness to Recommend
What differentiates Zoom from other similar products?
The interaction with the use of the chalkboards
What is your favorite aspect of this product?
Definitely that I had over 200 students at same time
What do you dislike most about this product?
That sometimes it takes multiple times to get logged in and join session
What recommendations would you give to someone considering this product?
Definitely my favorite
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
- Role: Public Sector
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Feb 2021
Well-priced, capable, and reliable.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Vanshita S.
- Role: Student Academic
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Feb 2021
Superb Product, ZOOOOOM!!!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Room breaks feature makes it stand alone form the others.
What is your favorite aspect of this product?
The security, stability and the integrity of Zoom is its favorite aspect for its users.
What do you dislike most about this product?
It does lag sometimes, and creates a bad usage drive on our devices.
What recommendations would you give to someone considering this product?
To someone I recommend Zoom, I will primarily make it very clear that if its all about stability and security then zoom is the best in the market. If its just about an administration or an Organisation, there are better alternatives for the same. Zoom is best in class for some features as its break room feature, access for co-hosts and several premium features provided in it.
Pros
- Reliable
- Trustworthy
- Altruistic
- Acts with Integrity
Cons
- Commodity Features