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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Anne W.

  • Role: C-Level
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Zoom offers intuitive if somewhat limited features

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is intuitive and very easy to use. That's particularly important when dealing with end users of varying technical abilities.

What is your favorite aspect of this product?

Clarity of video and audio.

What do you dislike most about this product?

Tremendous difficulty installing and connecting the mobile app on my smartphone. Joining with one tap mobile is also inconsistent.

What recommendations would you give to someone considering this product?

Zoom works very well for hosting and recording meetings. File share seems to be somewhat limited but if your team needs a reliable method to communicate virtually, Zoom offers a low cost, intuitive platform.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Katherine F. R.

  • Role: Consultant
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Easy to use, offers lots of features. Fun to use.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Sharing capabilities, virtual background, private chat.

What is your favorite aspect of this product?

Ability to customize what type of meeting you want - viewing only to fully interactive.

What do you dislike most about this product?

When you are screen sharing, it can be hard to see other participants easily

What recommendations would you give to someone considering this product?

Worth it if you have a lot of employees who work remotely.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Zachary L.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Zoom Greatly Increases Productivity

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is easy to use, and allows me to do everything I want in a meeting. The share screen feature is especially useful to show coworkers the things I am referencing.

What is your favorite aspect of this product?

My favorite aspect of Zoom is the screen share feature and the background filter for people that need to cover up a distracting background.

What do you dislike most about this product?

There is honestly nothing to dislike.

What recommendations would you give to someone considering this product?

I would strongly recommend Zoom to all of my business colleagues. It helps me get so much accomplished.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Zoom Comparisons

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