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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Kasey Peek K.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Zoom has been a life saver during Covid-19!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

The features are far more enhanced than any other program my team has used for virtual meetings. There are more options and features.

What is your favorite aspect of this product?

I love that the meeting host has the ability to mute all participants. This cuts down on background noise and makes things far more efficient.

What do you dislike most about this product?

I have no negative comments to say about Zoom. It has been wonderful for our company. Especially during this pandemic.

What recommendations would you give to someone considering this product?

It is efficient, reliable and effective. It is the best virtual meeting platform out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sheri M.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Feb 2021

Very easy to-use, safe, and it's amazing.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

You can use zoom to schedule, View and edit meetings

What is your favorite aspect of this product?

The share screen controls in the security controls

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

I would tell them that I would 100% recommended and they should at least try it that they will love it

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Under Delivered

John D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

The easiest way to attend online meetings

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is an incredible tool to make online meetings easily, one of the differences that zoom has compared to other software is that it gives you the option that several people can enter the same exit, change the background and put filters

What is your favorite aspect of this product?

I really like using Zoom because it is an excellent tool for work, especially this time of pandemic since it allows me to hold online meetings without having to attend the company or leave the house. In addition, Zoom is a tool that offers me multiple functions that make online meetings more fun or interactive

What do you dislike most about this product?

One of the things I don't like about Zoom is that sometimes it tends to be slow or cumbersome when entering a meeting and therefore makes me lose time in my important meetings. I have also had some problems when entering a room since I get an error with the ID address and it does not allow me to enter

What recommendations would you give to someone considering this product?

I fully recommend Zoom because it is a tool that helps you a lot at work when doing an online meeting. It is also very easy to use and install, you can also use it quietly on your mobile phone or in your operating system

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Zoom Comparisons

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