What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Kasey Peek K.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2021
Zoom has been a life saver during Covid-19!
Likeliness to Recommend
What differentiates Zoom from other similar products?
The features are far more enhanced than any other program my team has used for virtual meetings. There are more options and features.
What is your favorite aspect of this product?
I love that the meeting host has the ability to mute all participants. This cuts down on background noise and makes things far more efficient.
What do you dislike most about this product?
I have no negative comments to say about Zoom. It has been wonderful for our company. Especially during this pandemic.
What recommendations would you give to someone considering this product?
It is efficient, reliable and effective. It is the best virtual meeting platform out there.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sheri M.
- Role: Human Resources
- Industry: Retail
- Involvement: Vendor Management and Renewal
Submitted Feb 2021
Very easy to-use, safe, and it's amazing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
You can use zoom to schedule, View and edit meetings
What is your favorite aspect of this product?
The share screen controls in the security controls
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
I would tell them that I would 100% recommended and they should at least try it that they will love it
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Under Delivered
John D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2021
The easiest way to attend online meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is an incredible tool to make online meetings easily, one of the differences that zoom has compared to other software is that it gives you the option that several people can enter the same exit, change the background and put filters
What is your favorite aspect of this product?
I really like using Zoom because it is an excellent tool for work, especially this time of pandemic since it allows me to hold online meetings without having to attend the company or leave the house. In addition, Zoom is a tool that offers me multiple functions that make online meetings more fun or interactive
What do you dislike most about this product?
One of the things I don't like about Zoom is that sometimes it tends to be slow or cumbersome when entering a meeting and therefore makes me lose time in my important meetings. I have also had some problems when entering a room since I get an error with the ID address and it does not allow me to enter
What recommendations would you give to someone considering this product?
I fully recommend Zoom because it is a tool that helps you a lot at work when doing an online meeting. It is also very easy to use and install, you can also use it quietly on your mobile phone or in your operating system
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
