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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Elois A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

ZOOM AN EXCELLENT SERVICE.

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Zoom differs from other products by sharing the screen and specific applications, it allows recording and playback of meetings which can be saved on the desktop, I really like this platform because it offers me wonderful functions, tools and features that adapt to what I need, the video is HD clear audio, immediate connection without waiting, and best of all, it is very easy to use.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it helps me in my daily work, to stay focused, developing my projects, to collaborate with my work team, increase my productivity, and stay connected with my colleagues, clients, sharing screen and audio through meetings and videoconferences, the organization of my meetings starts immediately, saves my time and money, helps me make decisions, grow my business, is key to show a project and attract new clients.

What do you dislike most about this product?

Zoom has been a software that I have used for a long time because from the first moment I use it, it offered me immediate results, with security, audio quality, video, video conferences are developed in the blink of an eye, it which is very important to me because it saves my time, I found it great, perfect and fully developed, it provides a quality of service in every sense of the word, it is excellent and I have no dislike or bad comment.

What recommendations would you give to someone considering this product?

Sharing is good but sharing using Zoom is professional and simple, I recommend this online communications tool because it offers excellent collaboration options, it is a powerful program that allows you to organize video conferences, it offers its users great benefits, it is a simple, flexible tool, it offers free trial for use, it can be used from anywhere and any device works immediately and is very safe, I recommend it because it works in an extraordinary way.

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Heather W.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Excellent video communication product

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is the best online communication platform.

What is your favorite aspect of this product?

It gives us an opportunity to organize online departmental meeting effectively.

What do you dislike most about this product?

I have not experienced any drawback from this product.

What recommendations would you give to someone considering this product?

Zoom is very effective in organizing online meeting and classes.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Sadiq I.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Needs improvements

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

You can record sessions on a local device. Can do multiple logins with different devices. You can mute, unmute or kick a participant. The host can schedule as many meetings as he wants. It gives HD quality videos and audio experience.

What is your favorite aspect of this product?

It is useful as much as simple to use it is. It has a decent set of tools to make your meeting experience amazing. You can use it for webinars. No formalities to join a meeting. Just click on a link. A lot of participants can join a meeting, and anyone can share their screen.

What do you dislike most about this product?

Security is not up to the mark. It can be more robust and reliable than it is now. Other than this, it is an amazing application, and a platform to chat can make it even better.

What recommendations would you give to someone considering this product?

If your wor involves a lot of participants, Zoom is one of the best options for you. It can handle a lot of participants without lagging.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

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