What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Magly J.
- Role: Consultant
- Industry: Energy
- Involvement: End User of Application
Submitted Jan 2021
Exceptional communication tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
One of the big differences that zoom has compared to other video conferencing tools is that zoom has Webinars and live one functionality, which is very useful to carry out training of selective personnel.
What is your favorite aspect of this product?
One of the most significant aspects that this communication tool has had in my work is that it makes it much easier for me to communicate with people inside and outside the company's facilities, it has also helped me a lot in the way of training staff. And carry out remote conferences where is essential to send and receive files.
What do you dislike most about this product?
Few things I could say that I dislike about this video conferencing tool but among them is the problem of poor integration with Office documents and I also think that it is a very populated tool which means that it can freeze on certain occasions this could be due to the fact that there are many people in the same room or maybe the quality of the internet.
What recommendations would you give to someone considering this product?
Personally, I would recommend it most of all for already established companies since it has a lot of functionalities which could take advantage of for the training of new employees.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Navneet Singh N.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2021
Zoom the video conferencing solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
I have tried different apps like google meet and teams a little but the features it provides are outstanding. The video quality is amazing and the overall UI/UX is very user friendly. Does not consume much data and managing and taking classes on Zoom is pretty much easy. Calander is also provided to keep track of the day-to-day schedules.
What is your favorite aspect of this product?
My favorite aspect of this product is the video quality it provides. The video quality is seamless and crisp. On a stable connection, it works very fine and does not consume much data.
What do you dislike most about this product?
The only thing that I dislike about this is the security, People bomb meeting. They are trying to implement more and more security and they are somewhat successful but some more improvements are required.
What recommendations would you give to someone considering this product?
Yes, I would surely recommend this to others. If someone wants to hold a meeting this is the best and the most suitable solution present outside. And many organizations use this to organize their daily meeting so you can also trust this product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mary V.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Excellent product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is always good in conducting online meetings and communicating with team members from remote areas.
What is your favorite aspect of this product?
It provides best environment for online video communication without any delay.
What do you dislike most about this product?
I have nothing to dislike from this tool it is always powerful.
What recommendations would you give to someone considering this product?
I totally recommend this platform for online communication for it never disappoints.
Pros
- Trustworthy
- Unique Features
- Caring
- Respectful
