What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Carl V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2021
The amazing functionality of conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom allows you to make conferences or meetings online with great ease of use and also offers you different functions while you are using this incredible tool
What is your favorite aspect of this product?
I like the tool more than anything for its easy use and simplicity
What do you dislike most about this product?
I do not like the security that this tool has and that other people who are not from your group enter the live chat
What recommendations would you give to someone considering this product?
I highly recommend Zoom is the perfect tool to make online meetings or video calls easily and also has a wide variety of functions such as filters and backgrounds
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
victor t.
- Role: Finance
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2021
interact with people thanks to Zoom.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom, unlike other tools, is very easy to install and use, the characteristics are more outstanding, it has a very high image resolution, it is possible to create a video conference and the audio quality is very outstanding, it is possible to share files and it allows us access a virtual whiteboard, this platform is very spectacular.
What is your favorite aspect of this product?
The feature that I like the most about Zoom is the image quality and the speed of connection, it is very easy to make a video call and I can give it the use I want. I can interact with clients, friends or family from anywhere in the world.
What do you dislike most about this product?
I love everything because I am satisfied with your services. now I can connect from wherever I want and with whom I want to make video conference.
What recommendations would you give to someone considering this product?
Zoom is very useful for all types of companies, in these times it is necessary to be connected with people and Zoom facilitates this task, it works for companies and for people who want to make videoconferences or individual video calls. I recommend this tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ade A.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to use and UI is great
What is your favorite aspect of this product?
File sharing
What do you dislike most about this product?
Price for subscription is very high
What recommendations would you give to someone considering this product?
Looking for video conferencing and collaboration tool, this your go to
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Reliable
