What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Helen S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Easy to deploy
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is very great as far as online video communication is concerned.
What is your favorite aspect of this product?
It offers clear videos which are very excellent during communication and conveying information is very easy.
What do you dislike most about this product?
Nothing I have experienced negative with this great tool.
What recommendations would you give to someone considering this product?
I highly recommend this great tool for reliable communication.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Hogan T.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is easy to use and very reliable.
What is your favorite aspect of this product?
It offers good communication between people who organize meeting through video calls.
What do you dislike most about this product?
Everything works well with this platform and I really like that.
What recommendations would you give to someone considering this product?
No more physical meeting Zoom has offered great solution for online meeting.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Caring
Mohammad Z.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Could have more features
Likeliness to Recommend
What differentiates Zoom from other similar products?
It provides a seamless one-click login feature, which is very helpful when doing any webinar. No need to have a zoom account for joining a meeting, you can log in with the guest account.
What is your favorite aspect of this product?
The user interface is very nice and it is very easy to use, there are plenty of features to make video conferencing optimum. There are few restrictions on the free version but you get all the basic features in it, with a cap of 40mins o duration.
What do you dislike most about this product?
The price is quite more as compared to other products in the market. The security of is not great it should be. Other than this it is a great app for small organisations.
What recommendations would you give to someone considering this product?
If you do time to time one time meetings this app is an amazing option for you, as it provides guest login feature for users, and can handle a high number of participants.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
