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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Ivan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Complete communication tool

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It allows meetings with many people and has enough tools to better manage audiences

What is your favorite aspect of this product?

Its tools provide great functionality that allows large meetings to be managed better.

What do you dislike most about this product?

Sometimes the software does not react to the actions given to it and several times I had errors with the initial settings.

What recommendations would you give to someone considering this product?

It would be a good idea to train all employees who will use the platform to avoid interruptions when being in the meeting, something like a good practice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Renan A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Virtual meetings without leaving the office.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

The tool has remote control functionality as one of the differentials. This adds value because other competing tools do not have this important feature. Zoom's support service is also very fast and is always ready to resolve any type of question or technical problem if it exists.

What is your favorite aspect of this product?

Zoom offers a videoconferencing platform to make virtual meetings and presentations without leaving the office. One of the things I like most is its simple but complete interface with features like screen sharing, mute all, remote control, authorization to enter the room and other features. Everything works very well and without problems.

What do you dislike most about this product?

Prices may be negative for some, but I can say that Zoom complies with all the features and delivers a video tool with excellent quality and HD audio and without various bugs.

What recommendations would you give to someone considering this product?

Zoom is a tool that I highly recommend for not having any problems and helping me a lot in meetings at a distance. Everything is functional and without delays and errors. The tool is very intuitive and user friendly. You don't have to be in the IT field to use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It is very effective at a affordable cost.

What is your favorite aspect of this product?

It offers clear video resolution for face to face communication.

What do you dislike most about this product?

I have had good experience with Zoom since I started using it in our organization.

What recommendations would you give to someone considering this product?

I highly recommend Zoom to any business enterprise for conducting online video meeting.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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