What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Sabrina M.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2024
Great product, great for large organizations
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ability to hold support mass groups of individuals
What is your favorite aspect of this product?
It's generally a 1 click join for those that don't usually use the product
What do you dislike most about this product?
The way it looks
What recommendations would you give to someone considering this product?
I believe this product is better for larger organizations
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Alamin I.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2024
Must use app for every people to stay connected
Likeliness to Recommend
What differentiates Zoom from other similar products?
For ease of use, Zoom is a clear king for me. No other tool is even close to that with the features it has.
What is your favorite aspect of this product?
Zoom is fantastic because it works on pretty much anything , PCs, Macs, even phones, no matter the operating system.
What do you dislike most about this product?
Some of the features in Zoom's Whiteboard feel a bit clunky at times. There are things that need to go more smoothly. Hopefully, they'll keep improving it.
What recommendations would you give to someone considering this product?
Very easy to use, all in a safe environment for your classrooms with educational-setting-oriented features. Give it a go.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Arya K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2024
Very user friendly & completes the task with ease!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is not necessarily the first video conferencing program however it is a suitable one for use in a professional setting. I feel like it is more secure than others due to each meeting having a unique ID as well as the host being able to control who can actually attend.
What is your favorite aspect of this product?
The host being able to control who is speaking, has the option to remove someone without any difficulties. It is also very user friendly so it is simple for the average person to use which makes it so helpful since we are very highly reliant on zoom for meetings with clients.
What do you dislike most about this product?
I would like to see an improvement on the transcribing feature. It is sufficient but definitely could use an improvement on how accurate it is. Maybe some implementing of AI could help make this process easier and to deliver more accurate transcriptions.
What recommendations would you give to someone considering this product?
That Zoom can easily be implemented into your company and web conferencing needs. It provides a very simple platform that will not take a long time to train employees on. With it's simple features you can feel confident that your employees can easily use it.
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Trustworthy
Cons
- Slower Product Innovation
- Commodity Features
- Under Delivered
