What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Griffin W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2021
Excellent application for online communication.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Something that differs Zoom from other software is that it currently offers a specialized service for the educational system, others such as Join.me and Bluejeans do not offer this type of service.
What is your favorite aspect of this product?
I love zoom that has been very timely in the current situation where you work more from home, it has created a perfect online collaboration perfect for organizations and teams from a distance, yet offering updated features, security and productivity.
What do you dislike most about this product?
I do not like zoom that it deserves to have a large bandwidth to be able to execute correctly and that at times the image tends to get stuck but it is an ideal program being used with a good internet connection.
What recommendations would you give to someone considering this product?
When using zoom, I recommend having a good internet service to avoid inconveniences during a videoconference, a computer with good camera and audio resolution in order to enjoy an excellent service provided by this software.
Pros
- Continually Improving Product
- Enables Productivity
- Client Friendly Policies
- Transparent
Angela W.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Fantastic communication product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom offers more room for more people to organize online video meeting at the same time.
What is your favorite aspect of this product?
It has clear videos and is affordable at reasonable cost offering clear face-to-face communication.
What do you dislike most about this product?
I have not disliked anything from Zoom.
What recommendations would you give to someone considering this product?
I highly recommend this great platform to any organization for better and reliable communication.
Pros
- Helps Innovate
- Efficient Service
- Saves Time
- Client Friendly Policies
Michael Z.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Zoom - mass meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom allows you to record meetings, although for each meeting carried out with zoom subscriptions, the application generates automatic transcripts to avoid taking notes of everything that was sent in each meeting.
What is your favorite aspect of this product?
One of the facilities of Zoom is to use a whiteboard, if you want to clarify any type of doubt. It has a clearer and more manageable interface. It is very practical for large meetings with a limit of 500 participants simultaneously. Like meet Zoom allows you to record meetings, it offers instant access from any browser.
What do you dislike most about this product?
Auto roll call, Zoom does not have this function.
What recommendations would you give to someone considering this product?
Zoom is an essential work tool, it offers other users the possibility of connecting from other devices, in this way, any member of the team can collaborate effectively, wherever they are.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
