What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Kate H.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2020
Easy to deploy for online comminication
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is very efficient and offers great support during online video communication.
What is your favorite aspect of this product?
It is very powerful with reliable cost and very effective for online communication.
What do you dislike most about this product?
Nothing I have disliked in this great tool.
What recommendations would you give to someone considering this product?
I totally recommend Zoom to any organization for reliable online communication and organization of meetings.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Sharon F.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2020
Easy product to deploy
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is very effective and reliable in communication within our organization.
What is your favorite aspect of this product?
We can organize departmental meeting easily using this product.
What do you dislike most about this product?
Nothing to dislike from this great tool.
What recommendations would you give to someone considering this product?
I highly recommend this platform to any business enterprise.
Pros
- Respectful
- Over Delivered
- Helps Innovate
- Continually Improving Product
Monica P.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
THE BEST VIDEOCONFERENCE ROOM WITH ZOOM.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from other products because you can interact in real time through video and chat, share the screen and record the session, record conferences in mp4 format, available on Mac OS, Android, ios and PC devices. It has advanced options to develop integrations with other platforms for a better experience, in addition to having a friendly and simple interface that is very easy to use, allowing you to record sessions to see later, adapting to our needs.
What is your favorite aspect of this product?
My favorite aspect of Zoom is that it helps me to further facilitate labor relations, conferences through this platform have become the best allies for our company and increase our development and productivity since through them we can go to many partners that are in different places, we work with videoconferences and online meetings, thus being more aware of the work to better impart and explain the information of our projects.
What do you dislike most about this product?
Zoom in my experience unifies videoconferences in the cloud, simple meetings, very good to collaborate online through a face-to-face screen when we are in a different place, offering great quality of video, audio, and wireless screen sharing, Zoom It has worked for me normally so I have no dislike so far, because it offers me what I really need fascinates me and is always in the right direction.
What recommendations would you give to someone considering this product?
I recommend Zoom when developing high-level online meetings, connecting from part of the world and any device adapting to everything, Zoom works very well, and the best thing is that it is very easy to use. This software is what you really need, look no further.
Pros
- Trustworthy
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
