Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Sudhanshu M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2021

Disappointing security

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

It is fast, easy to join, easy to make meetings, easy to handle participants. It have a pack of tools like recording and whiteboard for better communication. It has options to make joining of participant seamless, organizer can mute as well as unmute a participant.

What is your favorite aspect of this product?

Organizer can schedule meeting, and have a complete control on the individua participant, it also provides tools for downloading the recorded meeting but if one person starts a recording other cannot, and it stored locally not on cloud. Nearly thousand of participant can join in paid version.

What do you dislike most about this product?

It lacks when a huge number of participants responds together. Security is very weak easily breakable and misused. one link is feasible but makes the security more weaker to exploit.

What recommendations would you give to someone considering this product?

If you can good money and want a light software for meeting needs, and want to use for free than go for it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Sonia W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It has great communication features as compared to other products.

What is your favorite aspect of this product?

It offers face-to-face online video communication with very good network.

What do you dislike most about this product?

I have not been face by any negative impact from this great tool.

What recommendations would you give to someone considering this product?

This is great communication tool that I highly recommend to any organization.

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Respectful

Sudhanshu M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Zoooom Review

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom has a very clean User interface and using zoom is also very easy. I is currently used all around the world for classes, meetings, conference's, etc. You can use a customized zoom meeting as per your company requirements. Apart from that it is getting better from time to time. Also the video quality is also seamless.

What is your favorite aspect of this product?

My favorite aspect is the video quality. It does not use a lot of the data and give a clear video experience. Also you can record meetings. And another favorite feature is that it is cross platform so you can use this is any device as well as on browser.

What do you dislike most about this product?

The only thing that is concerning about zoom is the security. There are many cases of zoom booming. But they are being fixed.

What recommendations would you give to someone considering this product?

Yes, I would surely recommend this to anyone who is considering this software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019