What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Otar B.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2021
Intuitive interface, good video and audio quality
Likeliness to Recommend
What differentiates Zoom from other similar products?
Good video and audio quality, minimum interruption
What is your favorite aspect of this product?
possibility of uninterrupted conversation with a weak Internet signal
What do you dislike most about this product?
Files are sent with a delay, sometimes errors occur and the file must be sent again
What recommendations would you give to someone considering this product?
Good choice for video conferencing and online training
Pros
- Acts with Integrity
- Helps Innovate
- Reliable
- Performance Enhancing
Tauseef S.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Flawless experience and easy to use.
Likeliness to Recommend
What differentiates Zoom from other similar products?
It works smoothly even when conferencing with huge number of participants. The user interface very easy to use and interactive and comes very handy if you are a beginner to video conferencing apps.
What is your favorite aspect of this product?
The quality of audio and video i get makes the conferencing experience quite good. It can handle large amount of users quite well. It provides a large number of features.
What do you dislike most about this product?
while recording the conference the software lags a bit and i also faced audio latency that sometime becomes very annoying. Otherwise everything else works fine.
What recommendations would you give to someone considering this product?
Just go for it, you won't regret. This is the best app for video conferencing if you deal with large number of users.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
Samuel [SAM] J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
The best Video Conferencing web application
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is the most commonly used video conferencing web application. It is easy to use.
What is your favorite aspect of this product?
Zoom is a very simple application. You can send and invite people using a link.
What do you dislike most about this product?
The chat room background change feature does not work with all types of webcams.
What recommendations would you give to someone considering this product?
Zoom is the best video conferencing app available in the market. This application has the one of the best freemium plans in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
