Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Mark J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Quickly boost the communication system.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

In the past, we have used various video conferencing platforms within our work sector. One of the differences that we have noticed between Zoom, and other video conferencing platforms, is the video quality. It is amazing how I can enjoy video quality higher than 1080p, which allows me to have a perfect view of all the participants of the video conference, and with an impressive fluency when using a good internet connection. Other previously used platforms did not offer us as good video quality as Zoom Meetings does, we are totally grateful for this relatively good change that has come to our company.

What is your favorite aspect of this product?

One of my favorite aspects in relation to Zoom is that this platform offers me perfect file sharing during each video conference. All video conference participants can attach files, and all those uploaded files will be mirrored at the top of the video conference so that all participants can access the shared file. Also, I really like being able to access my Zoom account from my iOS device, and I can also enjoy excellent video quality, similar to the experience I get from the desktop version. The mobile application is very well optimized and does not have any kind of lag when there are many participants in a video conference.

What do you dislike most about this product?

My negative opinion about Zoom is regarding the video conference and meeting recording system. Zoom allows us to record all the videoconferences we make, from our mobile device or from the computer version, however, I do not like this function at all because the video takes a long time to process after the recording stops, the video It takes a long time to be fully ready and can be viewed immediately, therefore, we have been forced to record our meetings with third-party software.

What recommendations would you give to someone considering this product?

To anyone who is considering implementing Zoom for their company or for a work sector of the company, I would recommend that they do so without a doubt, because Zoom is a platform with excellent video quality that very few platforms currently offer, Furthermore, it is a platform that will keep the entire work team and users in direct communication with their clients, thanks to its excellent mobile application. Zoom is very fluid, allows you to share files and have an additional chat window to complement videoconferences and make them more productive. Zoom is the perfect platform for any user looking to boost a company's communication system.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Mohammad Z.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2021

Good for Promotional and webinar conferencing

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

You can manage a meeting with a huge number of participants in one go. Moreover, you can make separate chatting space in a single meeting for a different type of conversation. The user interface is quite simple which let you handle and understand the app very easily.

What is your favorite aspect of this product?

If you go for paid version there are no restrictions at all. Up to 1000 participant can join the meeting without and quality drop in video or audio. There is no time limit on meeting duration and you can record any length of the meeting.

What do you dislike most about this product?

The price could be more reasonable and they should work on their security. Otherwise, It is one of the best application for video conferencing.

What recommendations would you give to someone considering this product?

If you want easy to join and simple interface app with high quality video and audio calling it is your solution.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Gabrielle C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Fantastic tool

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It is very effective in ensuring video calls progress well.

What is your favorite aspect of this product?

I like the fact that this platform is easy to use and the cost is affordable.

What do you dislike most about this product?

I have nothing disliked with this tool.

What recommendations would you give to someone considering this product?

I highly recommend this communication tool to any organization and business enterprise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Zoom Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019