What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
94 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Mark J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Quickly boost the communication system.
Likeliness to Recommend
What differentiates Zoom from other similar products?
In the past, we have used various video conferencing platforms within our work sector. One of the differences that we have noticed between Zoom, and other video conferencing platforms, is the video quality. It is amazing how I can enjoy video quality higher than 1080p, which allows me to have a perfect view of all the participants of the video conference, and with an impressive fluency when using a good internet connection. Other previously used platforms did not offer us as good video quality as Zoom Meetings does, we are totally grateful for this relatively good change that has come to our company.
What is your favorite aspect of this product?
One of my favorite aspects in relation to Zoom is that this platform offers me perfect file sharing during each video conference. All video conference participants can attach files, and all those uploaded files will be mirrored at the top of the video conference so that all participants can access the shared file. Also, I really like being able to access my Zoom account from my iOS device, and I can also enjoy excellent video quality, similar to the experience I get from the desktop version. The mobile application is very well optimized and does not have any kind of lag when there are many participants in a video conference.
What do you dislike most about this product?
My negative opinion about Zoom is regarding the video conference and meeting recording system. Zoom allows us to record all the videoconferences we make, from our mobile device or from the computer version, however, I do not like this function at all because the video takes a long time to process after the recording stops, the video It takes a long time to be fully ready and can be viewed immediately, therefore, we have been forced to record our meetings with third-party software.
What recommendations would you give to someone considering this product?
To anyone who is considering implementing Zoom for their company or for a work sector of the company, I would recommend that they do so without a doubt, because Zoom is a platform with excellent video quality that very few platforms currently offer, Furthermore, it is a platform that will keep the entire work team and users in direct communication with their clients, thanks to its excellent mobile application. Zoom is very fluid, allows you to share files and have an additional chat window to complement videoconferences and make them more productive. Zoom is the perfect platform for any user looking to boost a company's communication system.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Mohammad Z.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Good for Promotional and webinar conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
You can manage a meeting with a huge number of participants in one go. Moreover, you can make separate chatting space in a single meeting for a different type of conversation. The user interface is quite simple which let you handle and understand the app very easily.
What is your favorite aspect of this product?
If you go for paid version there are no restrictions at all. Up to 1000 participant can join the meeting without and quality drop in video or audio. There is no time limit on meeting duration and you can record any length of the meeting.
What do you dislike most about this product?
The price could be more reasonable and they should work on their security. Otherwise, It is one of the best application for video conferencing.
What recommendations would you give to someone considering this product?
If you want easy to join and simple interface app with high quality video and audio calling it is your solution.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Inspires Innovation
Gabrielle C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Fantastic tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is very effective in ensuring video calls progress well.
What is your favorite aspect of this product?
I like the fact that this platform is easy to use and the cost is affordable.
What do you dislike most about this product?
I have nothing disliked with this tool.
What recommendations would you give to someone considering this product?
I highly recommend this communication tool to any organization and business enterprise.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity