What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Carly R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is working well and I think it is the best as compared to similar products.
What is your favorite aspect of this product?
It gives the user an opportunity to select the most effective features for effective communication.
What do you dislike most about this product?
The tool is okay and I don't dislike anything.
What recommendations would you give to someone considering this product?
For any business enterprise to function well I highly recommend this great tool for great communication among the team members.
Pros
- Unique Features
- Caring
- Saves Time
- Respectful
Rachel B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Excellent product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is excellent in promoting good communication between parties.
What is your favorite aspect of this product?
It offers wide variety of communication features and many people can organize meeting at the same time.
What do you dislike most about this product?
Nothing I have come across negative with this tool.
What recommendations would you give to someone considering this product?
I highly recommend this great platform to any organization for effective conducting of departmental meeting.
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Caring
Magly J.
- Role: Consultant
- Industry: Energy
- Involvement: End User of Application
Submitted Jan 2021
Exceptional communication tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
One of the big differences that zoom has compared to other video conferencing tools is that zoom has Webinars and live one functionality, which is very useful to carry out training of selective personnel.
What is your favorite aspect of this product?
One of the most significant aspects that this communication tool has had in my work is that it makes it much easier for me to communicate with people inside and outside the company's facilities, it has also helped me a lot in the way of training staff. And carry out remote conferences where is essential to send and receive files.
What do you dislike most about this product?
Few things I could say that I dislike about this video conferencing tool but among them is the problem of poor integration with Office documents and I also think that it is a very populated tool which means that it can freeze on certain occasions this could be due to the fact that there are many people in the same room or maybe the quality of the internet.
What recommendations would you give to someone considering this product?
Personally, I would recommend it most of all for already established companies since it has a lot of functionalities which could take advantage of for the training of new employees.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
