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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Navneet Singh N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Zoom the video conferencing solution

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

I have tried different apps like google meet and teams a little but the features it provides are outstanding. The video quality is amazing and the overall UI/UX is very user friendly. Does not consume much data and managing and taking classes on Zoom is pretty much easy. Calander is also provided to keep track of the day-to-day schedules.

What is your favorite aspect of this product?

My favorite aspect of this product is the video quality it provides. The video quality is seamless and crisp. On a stable connection, it works very fine and does not consume much data.

What do you dislike most about this product?

The only thing that I dislike about this is the security, People bomb meeting. They are trying to implement more and more security and they are somewhat successful but some more improvements are required.

What recommendations would you give to someone considering this product?

Yes, I would surely recommend this to others. If someone wants to hold a meeting this is the best and the most suitable solution present outside. And many organizations use this to organize their daily meeting so you can also trust this product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mary V.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Excellent product

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It is always good in conducting online meetings and communicating with team members from remote areas.

What is your favorite aspect of this product?

It provides best environment for online video communication without any delay.

What do you dislike most about this product?

I have nothing to dislike from this tool it is always powerful.

What recommendations would you give to someone considering this product?

I totally recommend this platform for online communication for it never disappoints.

Pros

  • Trustworthy
  • Unique Features
  • Caring
  • Respectful

Helen S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to deploy

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It is very great as far as online video communication is concerned.

What is your favorite aspect of this product?

It offers clear videos which are very excellent during communication and conveying information is very easy.

What do you dislike most about this product?

Nothing I have experienced negative with this great tool.

What recommendations would you give to someone considering this product?

I highly recommend this great tool for reliable communication.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Zoom Comparisons

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