What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Meyla M.
- Role: Finance
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Dec 2020
Zoom, the most complete platform you will find.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Its quality when making a videoconference is excellent, I have no problems or interruptions that cause me to drop the service, I can also speak with multiple people on the same screen and this is very useful when doing business or promoting our services
What is your favorite aspect of this product?
the quality it offers me when it comes to being at a conference is what I like the most, apart from what I can do
What do you dislike most about this product?
there is nothing that displeases me everything seems perfect
What recommendations would you give to someone considering this product?
I would tell you that it is a very complete platform that offers practical and excellent quality solutions to the people who use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
juan antonio c.
- Role: Finance
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Dec 2020
zoom projects confidence in the conferences.
Likeliness to Recommend
What differentiates Zoom from other similar products?
zoom stands out for its video quality. it is very easy to use and it is possible to transfer files very quickly and accurately. allows group video conferences where you can interact with all people at the same time, this tool is unique and is making its way among all competitors.
What is your favorite aspect of this product?
my favorite aspect is how easy it is to share files. It is as if you were speaking in person with clients, now I can plan meetings with all the members of a board or I can determine what the clients' needs are just by making a video call.
What do you dislike most about this product?
initially this tool is a bit complicated to use. but then you gain confidence and it becomes very useful for your business. now video conferences are very easy to carry out.
What recommendations would you give to someone considering this product?
buy zoom products, now you can stay connected with your customers. If you are looking to improve relationships and shorten distances, use zoom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Neha P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
Zoom for all communication needs
Likeliness to Recommend
What differentiates Zoom from other similar products?
It offers wide variety of communication features.
What is your favorite aspect of this product?
It has the capability to accept many people to communicate at the same time saving a lot of time.
What do you dislike most about this product?
Nothing I have experienced negative from this platform.
What recommendations would you give to someone considering this product?
I highly recommend this platform as the best online video communication.
Pros
- Reliable
- Inspires Innovation
- Respectful
- Altruistic
