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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Emily T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2020

Zoom for communication

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It can allow many people to organize online meeting at a go.

What is your favorite aspect of this product?

It has clear features and very reliable in communication.

What do you dislike most about this product?

Nothing everything works well.

What recommendations would you give to someone considering this product?

I totally recommend this tool to any business organization for communication.

Pros

  • Unique Features
  • Caring
  • Respectful
  • Acts with Integrity

Nixon H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Dec 2020

Excellent communication platform in organization

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It offers wide range of features like accepting many people to organize meeting at a time.

What is your favorite aspect of this product?

We can organize departmental meetings effectively in our organization.

What do you dislike most about this product?

Nothing I can dislike in this platform it works perfectly.

What recommendations would you give to someone considering this product?

I highly recommend the use of this tool for effective communication.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Alisson L.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Essential platform in times of quarantine

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Unlike many video calling software this is simpler to use from a school to business solution. Because of the quarantine, they have been looking for a more practical solution than Skype to be able to have a space where more than 300 people can enter a video conference and Zoom has been able to fulfill that requirement. Also Zoom is excellent with regard to video quality when you have a bad internet connection.

What is your favorite aspect of this product?

-Easy access to meetings. -Control to share screen with an incredible blackboard for live annotations. -Available on any platform. -Accesible price -Very sharp video quality even with poor internet connection. -Easy to share link to enter meetings. -It is not necessary to create an account if you want to enter a meeting by invitation by link.

What do you dislike most about this product?

-Audio problem with bad internet connection. -Mobile interface for the participants is a bit complex and old. -Does not have Voip -It is difficult to know who is speaking when there are many participants (even there is some kind of "miniature of who is speaking but sometimes it is confusing when many are speaking").

What recommendations would you give to someone considering this product?

If you want to hold a large-scale video conference, with a large number of viewers, then Zoom is your ideal solution since it has no connection problems and does not drop performance when there are many participants. The free version allows a certain large number of viewers so if you want to try this it is a good idea. As a meeting solution it is also permissible since it has a security that allows managing the permissions of who may or may not be in the video call.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Zoom Comparisons

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