What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Irakli G.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
One of the best product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Intuitive and enjoyable interface
What is your favorite aspect of this product?
Any user even if he\she does not have experience of using conferencing application will can install, configure and join to call without helps from IT-technical
What do you dislike most about this product?
I don't have
What recommendations would you give to someone considering this product?
If you need to easy and very intuitive product for conferencing you should use Zoom
Pros
- Effective Service
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Martha S.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2020
Secure end-to-end connectivity.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Since I started using Zoom, I consider that its point of difference is located in the effectiveness of communicating more members in a videoconference without causing any type of delay or causing any slowness in the videoconference. Zoom has the ability to support many participants for each video conference, and the fluidity with which it does so is surprising, because many other platforms only support a minimal capacity of participants.
What is your favorite aspect of this product?
The feature that I liked the most about Zoom is that with this platform I can have access to videoconferences with a quality higher than 1080p, which helps me a lot to be able to see all the public with whom I am connected on the network. In addition, another of the factors that I liked the most about Zoom is that it has perfect messaging, which allows you to send direct messages, group messages or messages within the videoconference, something that undoubtedly supplements consistent communication.
What do you dislike most about this product?
Currently the web version of Zoom Meetings allows video conferencing with a similar experience to the computer version, however, the video quality and audio quality obtained through the web version is not very good. I do not consider this to be a negative factor for us, because in most cases we use its version for computers and the version for mobile phones, I only consider that it is a factor that should be improved in order to have a better experience in its web version.
What recommendations would you give to someone considering this product?
The main reason that I would be encouraged to recommend Zoom Meetings to any company is that this platform offers communication without drops, it is fantastic to be able to have a video conference without any delay or interruption during the communication process, in addition, Zoom Meetings provides connectivity instantly, regardless of the person's location, offers secure end-to-end connectivity and provides excellent chat communication.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Giorgi A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2020
Perfect for Business and/or formal Meeting !
Likeliness to Recommend
What differentiates Zoom from other similar products?
variety of functionality
What is your favorite aspect of this product?
backgroud rendering is the best one in similar products. also function for translators/interpreters and high level of security
What do you dislike most about this product?
participants do not see files shared before they joined to the meeting
What recommendations would you give to someone considering this product?
If you trying to find solution for formal and business meetings, that should be your choise
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
