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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Abidakun T.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Easy to Use and doesn't require strong internet

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

1. Zoom is easy to use, with little or no tutorial you can click your way around and get the job done, It's basically user friendly 2. The gallery view just gave Zoom an edge over similar products

What is your favorite aspect of this product?

The gallery view has helped a lot during this pandemic, it gives us the feeling of one on one meeting, it's so fantastic

What do you dislike most about this product?

After paying for a licence I still can't have more than one meeting running simultaneously

What recommendations would you give to someone considering this product?

Yes!!!!!!!!!!!!!!!!!!!!!!!!!!! Use Zoom, the interphase is easy to understand and it runs smoothly for both meetings and trainings.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Kaylee T.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Simplicity is appreciated.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

It’s just the simplicity that actually makes it stand out. There aren’t too many features so less comfortable users can manage it.

What is your favorite aspect of this product?

The simplicity of the product is what I like. There isn’t a big learning curve to use it.

What do you dislike most about this product?

I dislike that every time someone starts to share their screen it goes to full screen.

What recommendations would you give to someone considering this product?

Everyone uses this product so it’s a big plus. Even your oldest coworker should be able to manage using it. It’s reliable. The security problems have been taken care of.

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Caring
  • Vendor's Interest First

Magaly R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Video and real-time messaging!

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom sets itself apart because this software offers quality video and audio along with built-in collaboration tools, with end-to-end security and a simple, easy-to-use interface.

What is your favorite aspect of this product?

My favorite aspect is that Zoom has been a great help to me so much, it has given me the opportunity to boost productivity and to work on the go from wherever I am, it offers me its great functions and features, when I generally need to see faces. and share important information I think of Zoom, I have obtained incredible results, it saves my time unnecessary travel expenses and wait. Connects me in seconds with clear communication.

What do you dislike most about this product?

With Zoom online collaborations are fascinating, it is an excellent program with charming features that make its operation unique and unmatched, it offers me more than what I normally need to stay focused on my projects and when I need to see faces it is my number one option, because it brings me closer to colleagues and clients who are in another city, including the country, and that is that Zoom has the power to get closer to people anywhere in the world and from any device, the times I have used this program I have received very good results and I have no discontent, Zoom is heading in the right direction and it works very well.

What recommendations would you give to someone considering this product?

I recommend Zoom because it is quality for its services, features, functions and very useful tools and those that are available to its users to get the most out of it, it is an innovative, flexible and intuitive software, it offers beneficial solutions. And always working at its best, best of all it is simple and easy to use.

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Most Popular Zoom Comparisons

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