What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Dec 2020
Great tool for companies without O365
Likeliness to Recommend
Pros
- Unique Features
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Security Frustrates
Mattew P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Excellent platform for video conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has a high position in the current market and one of the reasons is mainly due to the ability to users that can be had in a session and not only that, but its tools allow to provide participation to its members, another point key is intuitive and allows both new users who do not yet know the platform integrate without any inconvenience.
What is your favorite aspect of this product?
At the level of performance and quality, it offers a very simple, comfortable and intuitive service, which is why various users from various areas or disciplines can participate no inconvenience. Zoom I have applied it for the creation of rooms where they are discussed aspects related to projects that are being developed, through this application There have been various discussions which allow to improve aspects at the project level, resolve errors in the code and implement new ideas. Zoom has many advantages and one of They are that it offers a very comfortable interface for the user.
What do you dislike most about this product?
Zoom can be considered a product that until now in the company and during meetings has had no problem, which is very good since it is characterized by offering the best to its existing and future customers who can select their services as a solution for your business or a company in particular.
What recommendations would you give to someone considering this product?
Zoom is a service that has the particularity of providing massive access to different people, currently it is fulfilling an important role not only internally within of organizations but offers the particularity that will allow to bring people through conferences either for present a business or product idea. At the business level has been a great solution because it facilitates access to all hierarchical levels of the organization, this in the aspect that in various areas of the operations of the company use it to establish remote communication between clients and also staff from other locations.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Caring
Alexander C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2020
Easy to use, affordable options
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ability to copy your own invite link to your personal meeting room
What is your favorite aspect of this product?
Unmute by holding down space bar, slight touch up feature in video settings
What do you dislike most about this product?
Creation of new meeting can be confusing to understand as it differs so greatly from competitor products. Not intuitive.
What recommendations would you give to someone considering this product?
Customise to your own needs in the settings - there are a lot more options available than you might think
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Respectful
Cons
- Security Frustrates
