What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Oswald R.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great platform for meetings and conferences!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Features and ease of use.
What is your favorite aspect of this product?
Leading technology features in the industry.
What do you dislike most about this product?
No linking to Office 365
What recommendations would you give to someone considering this product?
Go with it. It works. Leader in the industry.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Andrea H.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2020
MODERN, EFFECTIVE AND SUCCESSFUL.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs by its high business level allowing to join from anywhere and from any device, with integrated HD video and audio, with support meetings of up to 1000 participants, provides excellent integrated collaboration tools, I love the possibility of making collaborative annotations , group chats, searchable history, a visually pleasant interface, optimized use of the calendar, scheduling and starting from Outlook and Gmail, a powerful communication tool.
What is your favorite aspect of this product?
My favorite aspect is that Zoom helps me and offers me the ease of working and video conferencing from anywhere and from any device, making the way I communicate with my colleagues, clients and teammates much easier, it helps me collaborate and work productively and efficiently with the ease of just one click, it helps me save my money on travel and commuting, remote management and assistance are much easier and simpler, it helps me increase my workflow, get closer in some way to the people I need without having to move from one place to another, it has boosted the productivity and success of my business and helped me grow.
What do you dislike most about this product?
Zoom is a communications platform that undoubtedly offers a quality service, in terms of videoconferences, chats, calls and web conferences, since I use it in all its facets it has worked perfectly without any type of error, everything works very well and so far I have nothing to dislike.
What recommendations would you give to someone considering this product?
I recommend Zoom because it is a tool that is optimized to work collaboratively, a real-time communications tool that offers video calls, web conferences, group chats, instant messaging and much more, a software that adapts to our needs and It is of great help to boost the productivity of our business, it helps to collaborate on our projects, it improves the relationship with clients and teammates, it offers a pleasant, simple and easy-to-use interface, it can be used from any browser and from any place and device mobile, best of all with free trial.
Pros
- Client Friendly Policies
- Transparent
- Helps Innovate
- Continually Improving Product
- Role: Information Technology
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2020
Powerful app for webinars, costs soon add up
Likeliness to Recommend
Pros
- Reliable
- Unique Features
- Performance Enhancing
- Enables Productivity
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
