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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Aaron W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Easy and it Just Works!

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It has been very reliable for us. Consistently clear meetings.

What is your favorite aspect of this product?

The participant controls are quite robust. You have lots of options.

What do you dislike most about this product?

I wish the audio controls were more intuitive and easier to access.

What recommendations would you give to someone considering this product?

It works great. Buy and use with confidence.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Abdul (Alex) H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Fantastic product easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

This is great product becasue this is cheap and every one has access to this,

What is your favorite aspect of this product?

functionaility of this product, Using from cell phone and Laptop

What do you dislike most about this product?

Nothing, Infront of me this is perfect product

What recommendations would you give to someone considering this product?

Go for it, best product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Martin Q.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

A higher limit of participants per videoconference

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

In our work area, the use of Zoom has been very important, since it is a platform that helps us communicate openly and allows us to share all kinds of information in just a few seconds or minutes. The difference that I have noticed between Zoom, and other platforms that we have used previously in our work area, is that Zoom has been able to provide us with a more complete service, with which we can have perfect communication through videoconference and at the same time we can chat and send all types of files, without interrupting the fluidity or video quality of the videoconference.

What is your favorite aspect of this product?

I really liked that Zoom has an excellent web version, with which you can have a complete administration of the user's profile, you can modify the work teams, you can modify the participants of a video conference and you can also do all kinds of configurations in connectivity with each participant. This version is quite comprehensive, and provides the user with complete access to essential information. In addition, another of the things that I liked about Zoom Meetings is that this platform offers a very fluid service regarding visualization, the visualization of each user's video is perfect and does not have any type of delays.

What do you dislike most about this product?

My review of Zoom is regarding the screen sharing that this platform offers. I consider this screen sharing that it offers, which is visible to all participants in the video conference, to be a bit lacking, as it is not as fluid as other platforms that offer faster screen sharing without lag. I don't really recommend using this Zoom feature, as it lacks a lot of optimization to be at a good level.

What recommendations would you give to someone considering this product?

It is a completely accessible platform, it offers a very stable service with which any person or business entity can communicate openly with a group of people, with a fairly wide limit of participants. In addition, Zoom has a very easy to use interface, which helps make communicating online a fairly common task and does not have to become a complex process. Zoom has an excellent application for mobile phones, capable of feasible and secure communication, in addition, it also allows file sharing in a similar way as its version for computers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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