What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ronald S.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2020
Great Video Conferencing product, very easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
The ease at using the product..you don't need an account to be able to login to a zoom conference
What is your favorite aspect of this product?
No account needed for users to connect to a zoom conference and Outlook extension
What do you dislike most about this product?
monthly cost is a bit high and zoom bombing problems
What recommendations would you give to someone considering this product?
I would recommend giving it a try and seeing if it fits what you need. It did for us.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
MUKESH K.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2020
the best video conferencing application
Likeliness to Recommend
What differentiates Zoom from other similar products?
zoom is feature-rich rather than others.
What is your favorite aspect of this product?
changing background
What do you dislike most about this product?
eats a lot of RAM and hangs up sometimes
What recommendations would you give to someone considering this product?
just go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gustavo N.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
VERSATILE AND HELPFUL ZOOM.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from other products because it synchronizes with the calendar where meeting participants have excellent audio and video quality, adapting to our needs.
What is your favorite aspect of this product?
My favorite aspect of Zoom is that it helped me in my organization because it is the best tool for group videoconferencing with video quality with innumerable features giving me very good results, the Zoom services can be connected with Corporate Streaming systems in the private network, , Zoom has free accounts with basic functions, but it also offers Pro, Business and Enterprise licenses for more advanced users, so it is worth using them, where we can use them on any device, helping us save our time and unnecessary travel expenses, increasing our productivity and development in the company.
What do you dislike most about this product?
Zoom is great because it allows me to develop excellent video calls and online meetings with tools and functions that make it special, in my experience and so far Zoom has worked well for me without any problems I consider Zoom to be lovely software.
What recommendations would you give to someone considering this product?
I recommend Zoom to anyone who wants to hold secure and reliable online meetings with advanced technology, providing a wonderful service and helping us from beginning to end, adapting to the needs of each user and providing great benefits, with quality video and audio they make it amazing software.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable
