What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Consultant
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
A basic necessity to do business in our day.
Likeliness to Recommend
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Saves Time
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2020
Amazing virtual meeting software.
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Neyrali A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2020
Stable communication will always be present.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a really fantastic platform, I would consider this platform to be one of the best for open communication in the video conferencing and online calling environment, however, one of the most notable features and that make this platform different from others, is that it has the ability to help create videoconferences with greater fluidity while maintaining the best possible video quality, therefore, this allows communication to unfold in a more comfortable environment for all participants.
What is your favorite aspect of this product?
I really like that Zoom offers me a perfect adaptation of the platform for my mobile devices. Currently, I use an iPad and my iOS phone, and on both devices the Zoom application is excellent, its agility to process all types of videoconferences, the perfect sending and receiving of messages and above all, the excellent stable connectivity, is what allows this App has such a good performance.
What do you dislike most about this product?
The only negative factor that needs to be mentioned about Zoom is its ability to send and receive documents or files. Sending files over the Zoom network is very slow. Sending becomes a little faster when no video conference is taking place, however, when a video conference is taking place, and trying to send some files to a specific person or a general group, the sending takes too long, considering that the files you are trying to send are not so heavy.
What recommendations would you give to someone considering this product?
Despite the low speed that Zoom offers when sending and receiving files, I still consider that it is a platform that is very worthwhile because it offers that perfect video quality and that fluidity that many companies need today. Zoom is one of the platforms that offers the best video quality. I would also recommend it because it is a platform that you can take everywhere, either from your cell phone or from a tablet, in the same way you will have a similar experience and stable communication will always be present.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
