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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Dick P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Versatile for meetings and video calls.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is outstanding, in terms of its user interface it is simple and practical with the capacity so that users with little or no training can manipulate it while other similar ones are difficult to start.

What is your favorite aspect of this product?

Zoom is an effective application that I like. It keeps me in touch with my co-workers and clients through work meetings held from different places. Facilitates waiting rooms; As the organizer of my meetings, I can verify, verify or deny who can really participate. We can plan and organize meetings through computers or mobile phones by sending reminders for scheduled meetings, which is convenient if the option to change schedules or reschedule them is presented. It allows the use of the camera to work the images captured by webcam, this is achieved simply by adjusting the HD preference to use videos efficiently.

What do you dislike most about this product?

These are times where there are plenty of arguments to request the assistance of software, even more so in our work area for teleworking then, why not comment on this great application which is collaborative and extreme in its functions so that we have not had problems or situations about it while in use.

What recommendations would you give to someone considering this product?

I recommend Zoom for the variety of functions that it offers it is easy and simple to install it is optional to manage and run online meetings with coworkers from anywhere with its cloud-based platform the user assistance is satisfactory and direct 24/7.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akiyama T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Powered and the favorite in video conferencing.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is different from other software due to its limits and capacity for meetings, as it surpasses any other video conferencing application.

What is your favorite aspect of this product?

I like Zoom for its great capacity and availability of maximum members to our meetings from different places, some of the most privileged characteristics are: to share screens between participants, it has the chat function to chat online, it allows camera and audio control, has and allows the use of virtual backgrounds, facilitates the portrait and gallery view, provides URL codes for invitations to a meeting.

What do you dislike most about this product?

It bothers me that the free version has a limit on the number of minutes you can call, but overall I am extremely grateful for this software.

What recommendations would you give to someone considering this product?

I recommend it is an easy to use application with basic and necessary practical virtues when it comes to video conferencing and meetings on the web.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akari K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Better relationships with work teams and clients.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom differs from other software’s as it accommodates a maximum of 1000 video participants and 49 videos on screens, while others do not allow those capabilities.

What is your favorite aspect of this product?

I like this software as it offers online video calls via web and mobile devices and PC. With regard to videoconferencing, it allows the participation of up to 500 people and up to 1000 viewers. It is excellent for organizing unlimited meetings with different workgroups. It is easy and practical to share screen and view the requested orientations in videoconferences with work teams I can record lectures made, as well as immediately transcribe very useful and necessary to reproduce them the number of times I want, it favors taking notes, remembering details, purposes and agreements. Allows you to share video conference files from the phone while in a meeting. Make it easy to use the whiteboard feature on your phone to write comments with teammates on a point of interest. Offers simultaneous video chat system to discuss issues, discuss concerns privately with team members.

What do you dislike most about this product?

The function of the chat system is sometimes a bit unstable during meetings.

What recommendations would you give to someone considering this product?

I recommend Zoom is useful and profitable to work with large work teams, even more so when it is necessary to work remotely, it is compatible with all devices to connect from anywhere.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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