What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Kelly M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2020
Zoom is Excellent solution for web conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
There is no other web conferencing tool that offers free video conferencing capability unlike Zoom.
What is your favorite aspect of this product?
It allows me to make free video calls for 40 minutes continuously before disconnecting. File transfer in the cloud is another thing that I give thumbs up.
What do you dislike most about this product?
To b we honest, the issues that I used to complain about were all rectified after contacting the vendor support team.
What recommendations would you give to someone considering this product?
To make short video calls so as they can maintain convenience while communicating.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nikki M.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Sep 2020
Awesome features, easy use
Likeliness to Recommend
What differentiates Zoom from other similar products?
The features such as breakout rooms, waiting room...
What is your favorite aspect of this product?
It can accommodate a classroom full of students, plus more...so meetings are more convenient.
What do you dislike most about this product?
Sometime the share button is difficult to use.
What recommendations would you give to someone considering this product?
Use a password to protect your meeting.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shannon F.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2020
The Way of the Future
Likeliness to Recommend
What differentiates Zoom from other similar products?
I have only ever used Zoom so I don't have anything to compare it to.
What is your favorite aspect of this product?
The ability to see everyone, real time, no lag in video or audio quality, ability to share a screen
What do you dislike most about this product?
When I hare my screen I often can't see the people or myself. On a few occasions I have been able to. I can't figure out how to see people while I am sharing my screen. It is quite annoying.
What recommendations would you give to someone considering this product?
This is a great way to gather a bunch of people together and share. I haven't used, but have heard of the breakout rooms and they sound very effective and seamless in toggling between the rooms and the group as a whole.
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
