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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Suvankar B.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

this features is very easy to use.i used it.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

this product is unique i used my office this products.it is very easy and comfortable products.

What is your favorite aspect of this product?

this product is very useful i like it

What do you dislike most about this product?

no i do not dislike this products.

What recommendations would you give to someone considering this product?

i consider this products every time.many time i used this products and i used it perfectly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Fair

Cons

  • Less Caring
  • Commodity Features
  • Vendor's Interest First

Julia S.

  • Role: Public Sector
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2020

Great teaching features

Likeliness to Recommend

6 /10

What differentiates Zoom from other similar products?

Zoom is safe and user friendly

What is your favorite aspect of this product?

I like the options to screen share and private chat

What do you dislike most about this product?

The audio and video sharing is awful it often skips and the students have trouble either hearing or watching videos from the teachers share

What recommendations would you give to someone considering this product?

Send out links early and be prepared for troubles getting in in the begging of using

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Cons

  • Inhibits Innovation
  • Less Performance Enhancing
  • Vendor's Interest First

KaTrina K.

  • Role: Industry Specific Role
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Easy to use, double check the features you need.

Likeliness to Recommend

6 /10

What differentiates Zoom from other similar products?

The functionality of screen sharing. The program doesn't always open correctly and some have problems calling in and getting quality audio.

What is your favorite aspect of this product?

I don't have a favorite.

What do you dislike most about this product?

The opening process. It tries to open 2 sessions of the same meeting.

What recommendations would you give to someone considering this product?

Look at all functionality aspects.

Pros

  • Effective Service
  • Includes Product Enhancements
  • Continually Improving Product
  • Reliable

Most Popular Zoom Comparisons

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