What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Suvankar B.
- Role: Information Technology
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Sep 2020
this features is very easy to use.i used it.
Likeliness to Recommend
What differentiates Zoom from other similar products?
this product is unique i used my office this products.it is very easy and comfortable products.
What is your favorite aspect of this product?
this product is very useful i like it
What do you dislike most about this product?
no i do not dislike this products.
What recommendations would you give to someone considering this product?
i consider this products every time.many time i used this products and i used it perfectly.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Fair
Cons
- Less Caring
- Commodity Features
- Vendor's Interest First
Julia S.
- Role: Public Sector
- Industry: Education
- Involvement: Initial Implementation
Submitted Sep 2020
Great teaching features
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is safe and user friendly
What is your favorite aspect of this product?
I like the options to screen share and private chat
What do you dislike most about this product?
The audio and video sharing is awful it often skips and the students have trouble either hearing or watching videos from the teachers share
What recommendations would you give to someone considering this product?
Send out links early and be prepared for troubles getting in in the begging of using
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Vendor's Interest First
KaTrina K.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Sep 2020
Easy to use, double check the features you need.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The functionality of screen sharing. The program doesn't always open correctly and some have problems calling in and getting quality audio.
What is your favorite aspect of this product?
I don't have a favorite.
What do you dislike most about this product?
The opening process. It tries to open 2 sessions of the same meeting.
What recommendations would you give to someone considering this product?
Look at all functionality aspects.
Pros
- Effective Service
- Includes Product Enhancements
- Continually Improving Product
- Reliable