What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Kaylee T.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Nov 2020
Simplicity is appreciated.
Likeliness to Recommend
What differentiates Zoom from other similar products?
It’s just the simplicity that actually makes it stand out. There aren’t too many features so less comfortable users can manage it.
What is your favorite aspect of this product?
The simplicity of the product is what I like. There isn’t a big learning curve to use it.
What do you dislike most about this product?
I dislike that every time someone starts to share their screen it goes to full screen.
What recommendations would you give to someone considering this product?
Everyone uses this product so it’s a big plus. Even your oldest coworker should be able to manage using it. It’s reliable. The security problems have been taken care of.
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Caring
- Vendor's Interest First
Magaly R.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2020
Video and real-time messaging!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom sets itself apart because this software offers quality video and audio along with built-in collaboration tools, with end-to-end security and a simple, easy-to-use interface.
What is your favorite aspect of this product?
My favorite aspect is that Zoom has been a great help to me so much, it has given me the opportunity to boost productivity and to work on the go from wherever I am, it offers me its great functions and features, when I generally need to see faces. and share important information I think of Zoom, I have obtained incredible results, it saves my time unnecessary travel expenses and wait. Connects me in seconds with clear communication.
What do you dislike most about this product?
With Zoom online collaborations are fascinating, it is an excellent program with charming features that make its operation unique and unmatched, it offers me more than what I normally need to stay focused on my projects and when I need to see faces it is my number one option, because it brings me closer to colleagues and clients who are in another city, including the country, and that is that Zoom has the power to get closer to people anywhere in the world and from any device, the times I have used this program I have received very good results and I have no discontent, Zoom is heading in the right direction and it works very well.
What recommendations would you give to someone considering this product?
I recommend Zoom because it is quality for its services, features, functions and very useful tools and those that are available to its users to get the most out of it, it is an innovative, flexible and intuitive software, it offers beneficial solutions. And always working at its best, best of all it is simple and easy to use.
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Reliable
Oswald R.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great platform for meetings and conferences!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Features and ease of use.
What is your favorite aspect of this product?
Leading technology features in the industry.
What do you dislike most about this product?
No linking to Office 365
What recommendations would you give to someone considering this product?
Go with it. It works. Leader in the industry.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
