What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Evan A.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2024
Great Product, horrible policies
Likeliness to Recommend
What differentiates Zoom from other similar products?
We all know video conferencing has become essential in today's world, and construction is no different. Zoom excels at facilitating our virtual meetings
What is your favorite aspect of this product?
Zoom's screen sharing capabilities are fantastic. Being able to share plans, drawings, and even live video streams from the construction site fosters better collaboration and problem-solving, regardless of location.
What do you dislike most about this product?
The recently updated policies use our videos to train ai. Not cool.
What recommendations would you give to someone considering this product?
Zoom is a powerful tool for bridging communication gaps. Use it for project meetings, client consultations, and even training sessions
Pros
- Continually Improving Product
- Reliable
- Acts with Integrity
- Transparent
Tanya G.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Great for Collaboration
Likeliness to Recommend
What differentiates Zoom from other similar products?
Hosts can create polls in advance or during a meeting. They can set up multiple-choice questions with customizable answer options.
What is your favorite aspect of this product?
One of my favourite aspects of Zoom is its user-friendly interface and the reliability of its video and audio quality. It makes starting and joining meetings effortless, ensuring clear communication even in large group settings.
What do you dislike most about this product?
I think it could be the complexity of managing settings and permissions, especially for larger organizations or meetings with diverse participant roles.
What recommendations would you give to someone considering this product?
Familiarize yourself with Zoom's interface and features like virtual backgrounds, polling, and breakout rooms to leverage them effectively during meetings
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sahil P.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Easy to use, good features, learning curve is low
Likeliness to Recommend
What differentiates Zoom from other similar products?
Seamless communication
What is your favorite aspect of this product?
Video conferencing
What do you dislike most about this product?
Wireless device connectivity issues at times
What recommendations would you give to someone considering this product?
Very good product if you can ignore minor issues
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Acts with Integrity
