What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jessica Z.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Sep 2020
Excellent features and easy to use!
Likeliness to Recommend
What differentiates Zoom from other similar products?
One of the best video conferencing products available especially with our current climate during the pandemic.
What is your favorite aspect of this product?
User friendly and easy to use
What do you dislike most about this product?
Security- but I believe a lot of that has been improved
What recommendations would you give to someone considering this product?
Because we are all working from home but need to communicate, this product is one of the easiest to use and best out there.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shubham D.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2020
Fantastic product , Fast and Reliable.
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is a much faster and reliable and different feature than other similar products.
What is your favorite aspect of this product?
It has various different options such as artificial background as well as zoom allow access for 16 people for a single video conference. That is really amazing.
What do you dislike most about this product?
No of participants could be improved can accommodate to n number of users.
What recommendations would you give to someone considering this product?
The great new product stands out differently in the market with respect to market needs.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Nancy M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2020
Great software! User friendly and very helpful!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has proven to be an effective product and is very user friendly. My account and data are safe and this has been a helpful tool in communication between employees, since the start of COVID-19.
What is your favorite aspect of this product?
It rid not take long at all to learn how to use Zoom! And customer service has been very helpful with any questions I have had.
What do you dislike most about this product?
There is nothing that I dislike about Zoom. I have not had any issues at all.
What recommendations would you give to someone considering this product?
Definitely try it out..will not disappoint!
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Respectful