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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Andrea H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

MODERN, EFFECTIVE AND SUCCESSFUL.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom differs by its high business level allowing to join from anywhere and from any device, with integrated HD video and audio, with support meetings of up to 1000 participants, provides excellent integrated collaboration tools, I love the possibility of making collaborative annotations , group chats, searchable history, a visually pleasant interface, optimized use of the calendar, scheduling and starting from Outlook and Gmail, a powerful communication tool.

What is your favorite aspect of this product?

My favorite aspect is that Zoom helps me and offers me the ease of working and video conferencing from anywhere and from any device, making the way I communicate with my colleagues, clients and teammates much easier, it helps me collaborate and work productively and efficiently with the ease of just one click, it helps me save my money on travel and commuting, remote management and assistance are much easier and simpler, it helps me increase my workflow, get closer in some way to the people I need without having to move from one place to another, it has boosted the productivity and success of my business and helped me grow.

What do you dislike most about this product?

Zoom is a communications platform that undoubtedly offers a quality service, in terms of videoconferences, chats, calls and web conferences, since I use it in all its facets it has worked perfectly without any type of error, everything works very well and so far I have nothing to dislike.

What recommendations would you give to someone considering this product?

I recommend Zoom because it is a tool that is optimized to work collaboratively, a real-time communications tool that offers video calls, web conferences, group chats, instant messaging and much more, a software that adapts to our needs and It is of great help to boost the productivity of our business, it helps to collaborate on our projects, it improves the relationship with clients and teammates, it offers a pleasant, simple and easy-to-use interface, it can be used from any browser and from any place and device mobile, best of all with free trial.

Pros

  • Client Friendly Policies
  • Transparent
  • Helps Innovate
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Powerful app for webinars, costs soon add up

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Unique Features
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

Zachary Michelle M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Simple and flexible online meeting software

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom offers some very good features, such as easy access, audio and video recording, with HD quality, screen sharing, custom registration form, can be used on mobile devices with the same capabilities as the desktop version, drawing from the screen is amazing.

What is your favorite aspect of this product?

I like that everyone can join in from wherever they are. The tool works well, it is accessible from any device. I can organize meetings, webinars and add them to the Google or Outlook calendar and invite more than 200 people. The host controls are exceptional. The host will edit or exclude the meeting participants.

What do you dislike most about this product?

I don't like that the free version of zoom allows only 45 minutes of meetings, they should be more flexible, 1 hour a day at least is enough. Sometimes when I register for webinars and meetings, the custom forms are not responding and the registration fails.

What recommendations would you give to someone considering this product?

Zoom is an intuitive and focused tool, with it you can organize conferences, webinars, meetings that allow you to share and take screenshots of the most interesting things. It also gives us the opportunity to make things much more accessible at a time when we cannot be physically present.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Most Popular Zoom Comparisons

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