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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2020

Zoom s/w is a robust and good product

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Juanita S.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Easy to use and affordable.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is very user friendly.

What is your favorite aspect of this product?

Video conferencing

What do you dislike most about this product?

No complaints

What recommendations would you give to someone considering this product?

Try the free version first to see if this is the best option for your business or personal use.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Dennys C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

VIDEOCONFERENCING WITH ZOOM IN REAL TIME.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is very different from programs that I used in the past since it is very easy to adapt, it is safe and the meetings are fabulous, it is a tool that fully adapts to our requirements, it helps me greatly in my work to communicate with colleagues, employees , and clients, providing me with HD video with support for up to 300 participants, built-in collaboration tools, allowing multiple participants to simultaneously share their screens and make collaborative annotations for smart and engaging meetings, increases my productivity and development, unlike Another producer is one that is constantly improving and makes our work easier in order to save our time and travel expenses.

What is your favorite aspect of this product?

Zoom I really like it is a high quality video conferencing tool, where it can be used from any device, this program unifies video conferencing in the cloud, online meetings, group messaging and also provides a software defined conference room solution, In a simple and easy to use program, to share through Windows, Mac, ios, Android, the software not only offers calls through video but also allows you to write messages at the same time and share any file with the rest of the users. users with audio and video quality, adapting to what is really needed. It is wonderful. What I really like the most about this software is its coverage, security, connection quality, speed and simplicity, in general it is wonderful and I absolutely like everything about it.

What do you dislike most about this product?

Zoom is my first option to collaborate on my tasks, providing me with the best tools and functions without failures or interruptions, with HD video and quality audio, communications are of a high level and clear, so far I have not had any problem with this software. fantastic.

What recommendations would you give to someone considering this product?

I fully recommend Zoom to anyone who needs to join and organize their meetings in real time, with cloud support, security, immediate connection, I recommend it because it is an intuitive, flexible and collaborative program that is what is needed when collaborating online leading quality meetings with calendar integrations, recording, end-to-end security, transcripts, HD video and audio quality. With incredible tools for our development, the free use is fantastic and suitable for when we communicate with small groups, this tool is wonderful and best of all simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Comparisons

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