What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: C-Level
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Sep 2020
Easy to use, mostly intuitive,and memory intensive
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Cons
- Less Caring
- Security Frustrates
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2020
Stable and perfect in executing online events
Likeliness to Recommend
What differentiates Zoom from other similar products?
There is even a mobile version of the platform that simplifies its usage and ensures that everyone is able to use it efficiently anywhere at any time.
What is your favorite aspect of this product?
Its an excellent platform and it helps us hold and execute virtual events easily thus helping us engage and work with ease all times. It supports quality and audible video calls and this ensures that all participants are able to follow up and consult reliably.
What do you dislike most about this product?
The platform sometimes its affected by poor internet connections in its working thereby affecting how we hold virtual events
What recommendations would you give to someone considering this product?
Its a great platform and will help you bring down the costs of operations where instead of holding all events physically, you are able to execute some of them online and simplify the way you work.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2020
Great product! Limitless ways to use it!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
